![](https://play-lh.googleusercontent.com/a/ACg8ocJNyh-37IFWqz9kJCHTp0Ar3W1afkj41YCOu6e-Uo22jq_wBw=s32-mo)
Robbie Onabamiro
I used this app for a while, and then just like that it no longer opens. I wrote a email to customer service about the problem. They asked for any errors codes, of which there none. The app tries to open and then failing in the attempt, I am returned to my phone's home screen. I have uninstalled and reinstalled, still experiencing the same problem.
18 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjU8nxEt943qYMH2m7MWUD5_fbJITv2rk_yLlowYMAPEPKaQ_EXJ=s32)
Christine Ann Butler
The UI Is Quite Impressive, its very colorful and beautiful, i would give you a 5 Star, But i Noticed the response time while browsing tabs and Logging in Speed, is significantly much more slower than the previous version and needs a much faster internet speed, guess its because of added features. But functionality is impressive and bugs seems to be fixed for now. I had no problem signing in and this new UI is classy. So beautiful.
35 people found this review helpful
Hi Sandra, thank you for taking out time to rate us. We appreciate your feedback and are working to ensure seamless use of the mobile app. Thank you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjW16NNcsbIGVhr0tibGJiEgiDhN4DNWquKcAnOMSZ1T_UO4rkE=s32)
StirUpYourPurpose
This is a very useless app. After the upgrade this app no longer works on my tablet and cannot be upgraded since it is no longer supported. I have installed on my phone but cannot get the OTP to unlink the table but it takes about 20 mins for the OTP to be delivered and by then it times out. Have also tried to login online through the browser same issue now close to 3 days and cannot access my account. Called customer and no feedback or resolution. This is very unreliable!!!
7 people found this review helpful
Stanbic IBTC
28 October 2023
Hi, can you please send us your account details along with the error feedback to customercarenigeria@stanbicibtc.com so that we can help you. Thank you for using our app.