![](https://play-lh.googleusercontent.com/a-/ALV-UjUotQpFNI3w6riQ1W9gGxGc8rPdcGvXTcrHU32jXp546UKrUZw6WQ=s32)
Serena Ybarra
The supra app crashes constantly and it's a hit or miss with opening supra boxes, mostly miss and it's embarrassing to not be able to open a lockbox while your clients are watching you for 30 minutes. I've been in the business for over 20 years and I haven't had so many problems before. Supra needs to fix their app on Android, it's ridiculous. We don't have any other options and I'm not switching to an iPhone.
2 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjVuJSU8ASeS68pS_iNKruGH_b4rSIBPQ6axqx0YuWBzwxiimN5Ckw=s32)
Vinny Costa
I'm a real estate photographer and use this app to get access to the properties I shoot. It has been buggy where when I enter my pin or CBS code to access the key, it freezes. Even when I get them in, it says it's connecting but never does. I called Supra customer support and they told me to go into Settings, Apps, Supra and force a stop. That fixed the issue.
1 person found this review helpful
Hi Vinny Costa, thanks for the awesome review. We really appreciate you taking the time out to share your experience with our mobile app.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Very unreliable, especially in rural areas. Very often have to drive away to update the key and come back since it does not update in the background. It also has a tendency to fail to connect to lockboxes. Very embarrassing when attempting to show a property to a client. I've decided it best to go with an alternative way of providing keys to other agents on listings. As for showings, I'm stuck with this inferior and outdated technology, and make do the best I can.
13 people found this review helpful