A Google user
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You need to realize not everybody drives. I do not have a drivers license, but it is a valid and current state ID, but it doesn't pass your document check.. This is a terrible issue that you need to quickly reconcile. I have run into this problem with some other platforms such as Cobinhood, Robinhood and a couple others, and they ALL responded, rectified the issue and APPROVED my ID card within 48 hours. I hope you so the same, or understand you are not reaching a large portion of the general population that would only help to sustain your business as well as failing at your very reason for existing. It's a completely legal, current and accepted form of ID.. get with it and I'll update my review. Otherwise... you are USELESS! Thank you, and please do better.. fast. *Update* I added a star because the support team was at least quick to respond. Though after a couple hours of correspondence, sending screenshots, etc., ... the conclusion was they don't accept a valid state id card yet, because they don't accept a valid state id card yet. ! Doh! If state id's are soon accepted, I will definitely add more stars and give a better review reflecting the usefulness. Currently still useless.
92 people found this review helpful
Hey Todd, Thanks for the feedback. We only support ID documents we can verify are genuine. However, we'll be adding more forms of ID in the future. Drop us a quick email to help@yoti.com and we'll add this to the list! Thanks, The Yoti Team.
Christopher Conner (FuUtAmAaSa)
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September 23, 2023. Easiest to update your license Update ( redacted) July 15 / January 31, 2023 - If I ever have my identity questioned I try to use this in addition to my physical identification. I have been able to prove who I am multiple times so far. Original review ( redacted) June 2020. - Awesome app. If you are in a country that does not give out id card please be patient with them. So far very good. I can even verify any one with a YOTI Identification from my own phone. Good job.
7 people found this review helpful
Hi Christopher, thank you for your kind feedback throughout the years, we really appreciate it. Thanks! ^MS
MemeStar
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Awful. Don't even bother with this app, it's the single most buggy, and useless piece of garbage I have ever had the displeasure of trying to use, no matter how many times I change my pin to the same 5 numbers, it's NEVER works when you try to use it, without fail, it just doesn't work, and this is after it took 7 attempts to upload my face, buggy mess, do yourself a favor and stay far away from this trash heap of an app š uninstalling right now.
84 people found this review helpful
Hi, thanks for sharing this with us. Have you been in touch with out Customer support team at help@yoti.com? We'd like to report this to our Quality team but your input would be extremely useful to try to resolve the issue. Thanks! ^MS