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Cannot log in to application. Enter email address and password, and I get "logging in to server" which goes away and leaves me at the login screen. Have uninstalled and reinstalled, to no avail. I'd like to set up my lock but. UPDATE: Worked with Danalock support (great response) to get my issue resolved. FYI, this was caused by a symbol (like !,:)?-) in my password, which the app doesn't like. If you're having the same issue, use forgot password and use only letters and numbers.
5 people found this review helpful
Danalock ApS
19 December 2018
This is a bug in the Android app, which will be solved as soon as possible. Thank you for your help Joshua. BR Danalock-support.
theodore wong
App does not work. As far as i can determine, the lock is functional. I cannot be 100% until i can get the app to recognize the bluetooth id. Press 3 times to activate and can hear the one beep. Also, reset it by pressing 5 times. Then, wait 1 min and press 10 times. And nothing. Seems like the app wont access bluetooth scanning functions. I wrote to support and am still waiting for help.
4 people found this review helpful
Danalock ApS
13 November 2020
Hi Theodore, I have just sent you a reply on your support ticket. Please reply on that one. The lock is an old and discontinued model. Perhaps used. I have requested information from Theodore Wong so that I can perhaps assist him further. /Dan - Danalock Support
Jeremy C
Firstly, DON'T WASTE YOUR MONEY. Purchased this lock primarily for the auto-unlock feature, and smart home capability. Worked fine for the first couple of months, a few issues with bluetooth connectivity but we persevered. Now wont ato unlock, software needs constant reset & lock takes up to 20 seconds to unlock when stood right next to it. In reality its nothing more than a pretty but rather big lump of metal. Just as well I had manual keys cut for all the family. What an utter waste of money.
6 people found this review helpful
Hello Jeremy, kindly contact support@danalock.com. Thank you.