![](https://play-lh.googleusercontent.com/a/ACg8ocLwPGwnnkKfaRM30EPoMbRYzRMk4mGWG3z6L_o0RBkPjVcrfA=s32-mo)
David Somes
Took time to get the photo correct, but its easy and saves time. One the photo is up to standard, its almost instant. Thanks
Hello, thank you for your positive feedback. You can indeed be asked to retake the photo so that our team can provide you with a final product that is sure to comply with normative standards. Best regards,
![](https://play-lh.googleusercontent.com/a-/ALV-UjXnS_HGFiAGkNo7-he6Yuqy3EE1eNYgHyVZXDZKuqdRlR4Ssa8=s32)
Starlyte Ht
Very useful app for those who live in the sticks, or just don't like booths, at third of the price. Once you read the rules for an ok photo, it's very good, although I have wood walls (not allowed! Foudre a white one though...) and saves, for me , a 50km car trip! The photos are typical id photos, so I look pretty lousy, I don't know if it's the same for all, but it's looking lousy cheaper at home, than in a photo booth, where I look just as bad! Waiting for my postal I'd now, so I'll update ...
1 person found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocL7fqkyUIjFq_h5mIXLeJBCrQ5Jg5Q-cmhxRf9YZRDg9UvJgw=s32-mo)
dr aec
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I was charged twice and after multiple takes not one photo was usable according to them with mostly silly reasons like lighting/smartphone clarity, a different reason each time. Why have a photo service if you can't point out what's wrong before you charge the customer? The app needs a revamp else it's a gross waste of money and time. Photo booths - much more reliable. Update : 1 of the photos was finally approved and they refunded 1 payment.
6 people found this review helpful
Smartphone iD
05 January 2022
Hello, as indicated in the email you received, taking a photo is free. You have to go to the "order tracking" menu. If you have any concerns, write to us at contact@smartphone-id.com and we will help you. Cordially