Nicole Studva
I appreciate that the app shows the busses stopping where you are. But the app presents info like real time bus arrival and departure info. It isn't. It will show your bus coming and that it has gone, passengers are standing there confused, never saw it. It would be nice if 10 trip cards received from commuter programs could be loaded onto the app. The 10 trip cards stop working around ride 5 or 6, not all drivers let you board.
1 person found this review helpful
CityOfCharlotteNC
15 May 2024
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at telltransit@charlottenc.gov.
Juan Contreras
good app with a good amount of usable features. I wish CATS would utilize it a little better so that it shows updates or new announcements upon opening the app. There was a great opportunity to make an announcement that busses would now be accepting the QR codes found on the digital bus to jets but there was no mention of it when opening the app. This is a great use case for an announcements feature
1 person found this review helpful
CityOfCharlotteNC
24 October 2023
Hi,
We've forwarded your feedback to our developers. Thank you for taking out the time to send us your suggestions!
Marc Moore
Very helpful for fast payment and not having to worry about cash or going to the transit center to get a pass. Also helpful for telling where a bus is or when the next bus is scheduled, though the "real-time tracking" is usually still a fair bit off. But overall helpful, especially when the transit system is a bit less reliable than I would like.
11 people found this review helpful
CityOfCharlotteNC
07 November 2022
Thank you for providing your valuable feedback. Please reach out to us at telltransit@charlottenc.gov, if you have other suggestions.