![](https://play-lh.googleusercontent.com/a/ACg8ocLSzT6W4kFxJGNdujxtyGBGXn2SSbOI4Jzg4HZOlbt4El8btw=s32-mo)
Glenda Smith
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Normally top-up through the browser. Upon trying to register on app, I'm told my email address is already registered. I attempt to sign in, clicking 'forgot password'. Screen says 'verification code sent'. Nothing received. Clicked 'resend password'. Green banner appears stating 'text sent successfully!' Still nothing. Have tried several times. Rang support (1800844800) Only advice was uninstall/reinstall while on call which didn't work. Told app has glitches. Try again in the future. ๐คท๐ปโโ๏ธ
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Hi Glenda, This doesn't seem right. We want to take a closer look at this for you. Please send a note to appfeedback@prepaypower.ie and we'll investigate further. Thanks, Kate