Snapper Mobile

Snapper Services

About this app

Your all new Snapper companion app for Android, with redesigned interfaces and optimised functions.

Using your Android smartphone with near field communication (NFC), the Snapper Mobile app is the essential partner to your Snapper + card.

Simply hold your Snapper card to the back of the phone and after a one time log in, instantly check your balance, recent transaction history, top up with no transaction fee, and buy a travel pass - anytime, anywhere.

Features:

LOG IN - For a seamless and secure experience, you are required to log in to your registered Snapper account when you first launch the app. If you haven’t registered your card before, you can create an account and register it from within the app. Note, you won’t have to log in again unless you choose to log out from within the app.

CHECK YOUR BALANCE - See the real time balance of your card at a glance.

TOP UP - Instantly top up with no transaction fee. Use the dial to select a top up value, or tap to enter your desired amount. The app will remember your last top up amount to make the next time even faster.

BUY A TRAVEL PASS - Relative to your card's concession, travel passes will be available for purchase and instantly loaded to your Snapper.

TRANSACTION HISTORY - Instant, detailed, clear, and displayed in real time - you can view the latest 20 transactions on the card. Icons indicate transport transactions, retail purchases or top ups, alongside a running balance and individual transaction values. Transport transactions can be tapped to display:
- The unique stop ID
- Separate Tag on and Tag off fares
- Date and times

SAVE PAYMENT DETAILS - Highly secure and accessed by a 4-digit PIN you can save your payment details for a seamless Snapper top up experience.

REGISTER - Instantly secure and protect your Snapper card should it ever be lost or stolen, from within the app.

VIEW CARD INFORMATION - View all the detail on your Snapper card at a glance. Check your 16 digit unique Snapper card number, concession, or if you have a pending IOU.

IN APP FEEDBACK AND SUPPORT - Did something go wrong? No need to find a phone number - help is easily accessible from within the app. Select “Customer Support” from the account menu and send us your query. Snapper support will respond directly.

Ratings and reviews

Awful platform, equally awful app. It looks like this app was built by two teams. Parts of the UI seems to be nicely done. It falls apart by having a "sign-up" wall just to simply check snapper balances by NFC, first massive fail. Then when you are signed-in, you still have to tap each card to manage it. Upon calling Snapper when the app broke, their systems also crashed on them. Bring-on this national ticketing soon!!

App has been terrible since the update. Prior to it, there was no latency between the card making contact since the update. Since the update, there is now a delay between contact and launching the app. The latency can have me mistake that the phone is not scanning the card. As a result, I would remove the card and the app would attempt to scan. My Snapper is now unsuable. ADDENDUM: Placing the card only launches the app but no further.

The old version of this app used to be amazing, worked 100% of the time to top up. With the update it often won't top up and i spend half my bus ride trying to top up and then embarrisingly not able to at all and have to explain this to the bus driver! When i last tried on the 20th august at peak hour I dont know whether your app was down or over loaded but i couldnt top up and got a error every time. If it it was system over loading surely you'd prepare for 5pm to 6pm to have most use

What's new

Bug fixes and improvements.