Pak Identity

National Database & Registration Authority

About this app

Pak identity is NADRA’s Online identity issuance service for Pakistani citizens that provides an end-to-end solution for applying for identity card. NADRA has launched this app to facilitate Pakistani citizens to apply for following identity documents
• Modification of CNIC
• Renewal of CNIC
• Reprint / Lost of CNIC
• New NICOP
• Modification of NICOP
• Renewal of NICOP
• Reprint / Lost of NICOP

Functionalities:
• Account creation with email, mobile number and biometric verification.
• User login through biometrics (Fingerprints / Facial)
• User-based inbox with a list of all applications
• Interactive data acquisition
• ICAO-based photograph capture through the mobile camera.
• Fingerprints acquisition through mobile camera
• Digital signature capture through the mobile touchscreen
• Document upload through both mobile cameras and by uploading files
• Attester verification through OTP
• Online payments

Ratings and reviews

Frustrating and Useless App Experience I had a terrible experience with the PAK Identity app. After creating an account, it repeatedly asked for location permissions, which I granted. However, every time I tried to log in, it showed the error message, "We can't retrieve your location at the moment." I attempted to log in multiple times, even trying different phones, but faced the same issue on all three devices. Eventually, after many attempts, I managed to log in, only to discover that

Unreliable and Frustrating Experience I've tried using the NADRA app to renew my card, but every time I open the app or access the renewal details, I get an error message saying "Service Down." This issue occurs repeatedly and makes the process incredibly frustrating. The app is unreliable and a complete waste of time. Pathetic service.

I've been trying to use the Pak Identity app for two weeks, but it's been a frustrating experience. The biometric verification consistently fails with errors like "service down," missing citizen number or issue date, or endless loading. These issues make the app unusable. A government app of this importance should not be live without passing basic QA tests. Comprehensive testing and server stability improvements are urgently needed to make this app functional.

What's new

This version (3.1) introduces the latest updates, bringing following improvements to the application:
Experience a smoother and more efficient application process.
Minor bugs have been resolved for a more stable experience.