ICC Manager
10+
latausta
Kaikki
info
Tietoa sovelluksesta
ICC Manager app is part of the CC Suite platform allowing your customer service to work where ever they are.
CC Suite is a high availability and feature rich contact center and customer case management platform, that goes far beyond standard solutions due to its embedded machine learning and customer feedback functionalities. It excels in all customer service needs and also includes powerful outbound campaign management tools.
ICC Manager app features
- Agent state management (free / working / busy)
- Routing customer service phone calls to a mobile phone
- Calling from customer service phone number
In order to use ICC Manager app, company needs to have the CC Suite platform in use. More information on https://aiworks.twoday.fi/
CC Suite is a high availability and feature rich contact center and customer case management platform, that goes far beyond standard solutions due to its embedded machine learning and customer feedback functionalities. It excels in all customer service needs and also includes powerful outbound campaign management tools.
ICC Manager app features
- Agent state management (free / working / busy)
- Routing customer service phone calls to a mobile phone
- Calling from customer service phone number
In order to use ICC Manager app, company needs to have the CC Suite platform in use. More information on https://aiworks.twoday.fi/
Päivitetty
Turvallisuus alkaa siitä, että ymmärrät, miten kehittäjät keräävät ja jakavat dataasi. Datan yksityisyys- ja turvallisuuskäytännöt saattavat vaihdella käytön, alueen ja iän mukaan. Kehittäjä on antanut nämä tiedot ja saattaa päivittää niitä myöhemmin.
Sovelluksen tuki
Tietoa kehittäjästä
Twoday Oy
support.DDP.fi@twoday.com
Keskuskatu 3
00100 HELSINKI
Finland
+358 40 5952735
