OneContactGamification
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Gamification uses Game Mechanics and game deseño Techniques to create a Game like Experience during the work period. The main purpose is to make work more appealing, motivating and fun while Still Trying to meet Company goals.
How does it make sense in a contact center?
Contact centers have one of the Highest Plantilla Rotation Rates in the Industry and also one of the lowest actúa averages. Hence, creating a Mechanism That motivates and promotes Employee Loyalty Makes Perfect Sense. Three key Vectors:
1) Structuring and ad hoc World:
Many contact centers already Offer Awards and prizes, but most often in a guía way. By creating fully Structured leaderboards, quests, CHALLENGES and achievements, puedes Will Bring coherence and Efficiency to this process.
2) Managing the Axente Lifecycle:
Agents often do not Understand their CAREER potential. By providing Them with a clear roadmap of Evolution (trainee-JUNIOR-SENIOR), where Experience points crear be used for entering Internal Promotion contests, it all contributes to a better and clearer Axente Lifecycle.
3) Integrating Technologies in a Perfectly optimized Workforce Ecosystem:
A True Workforce optimization process Means creating a Symphony between Quality Monitoring, Workforce Management, E-Learning and other Technologies available from collab.
The gamification engine offers the perfect flow, continuously Feeding on the KPIs and data provided by the different Components in a contact center Ecosystem.
Collab Gamification engine has Three Different types of Games:
Quests: quests set up goals That must be Overcome to ACHIEVE a Reward, acción type crear be completed by everyone that has accepted The Quest, and there is no Competition involved.
CHALLENGES: Challenges are competitions where everyone must try to ACHIEVE the same goal Faster or better than everyone else. CHALLENGES Will only Reward top FINISHERS.
Achievements: This type Will highlight feats and Milestones, these Maio require some Sort of expertise or just by doing Something for a certain amount of time.
Ultimately, gamification adds up a new Element to work Places and can be used to motivate Workers to complete tasks by Making Them More Fun and appealing.
● Challenges Will Create Competition increasing Workers performance.
● Teamwork Will often Become the main tool to reach goals Leading to Workers help Each Other more.
● It can also be used as a Learning Tool to set a path of small goals for trainees to follow, learning about their tasks.
Collab Gamification Engine is a cloud based Service that can be deployed in any contact center environment, either already using our Technology or any other 3rd party call center System (integrations Maio be required).
So, are you part of the game or Will you be a Spectator all your life?
How does it make sense in a contact center?
Contact centers have one of the Highest Plantilla Rotation Rates in the Industry and also one of the lowest actúa averages. Hence, creating a Mechanism That motivates and promotes Employee Loyalty Makes Perfect Sense. Three key Vectors:
1) Structuring and ad hoc World:
Many contact centers already Offer Awards and prizes, but most often in a guía way. By creating fully Structured leaderboards, quests, CHALLENGES and achievements, puedes Will Bring coherence and Efficiency to this process.
2) Managing the Axente Lifecycle:
Agents often do not Understand their CAREER potential. By providing Them with a clear roadmap of Evolution (trainee-JUNIOR-SENIOR), where Experience points crear be used for entering Internal Promotion contests, it all contributes to a better and clearer Axente Lifecycle.
3) Integrating Technologies in a Perfectly optimized Workforce Ecosystem:
A True Workforce optimization process Means creating a Symphony between Quality Monitoring, Workforce Management, E-Learning and other Technologies available from collab.
The gamification engine offers the perfect flow, continuously Feeding on the KPIs and data provided by the different Components in a contact center Ecosystem.
Collab Gamification engine has Three Different types of Games:
Quests: quests set up goals That must be Overcome to ACHIEVE a Reward, acción type crear be completed by everyone that has accepted The Quest, and there is no Competition involved.
CHALLENGES: Challenges are competitions where everyone must try to ACHIEVE the same goal Faster or better than everyone else. CHALLENGES Will only Reward top FINISHERS.
Achievements: This type Will highlight feats and Milestones, these Maio require some Sort of expertise or just by doing Something for a certain amount of time.
Ultimately, gamification adds up a new Element to work Places and can be used to motivate Workers to complete tasks by Making Them More Fun and appealing.
● Challenges Will Create Competition increasing Workers performance.
● Teamwork Will often Become the main tool to reach goals Leading to Workers help Each Other more.
● It can also be used as a Learning Tool to set a path of small goals for trainees to follow, learning about their tasks.
Collab Gamification Engine is a cloud based Service that can be deployed in any contact center environment, either already using our Technology or any other 3rd party call center System (integrations Maio be required).
So, are you part of the game or Will you be a Spectator all your life?
Última actualización
A seguranza pasa por entender como recompilan e comparten os teus datos os programadores. As prácticas relacionadas coa seguranza e a privacidade dos datos utilizadas poden variar en función do uso, a rexión e a idade. O programador facilitou esta información e pode modificala co paso do tempo.
Non se comparten datos con terceiros
Máis información sobre como fan os programadores declaracións acerca dos datos que comparten
Non se recompila ningún dato
Máis información sobre como fan os programadores declaracións acerca da recompilación de datos
Encríptanse os datos en tránsito
Novidades
Fixed minor bugs
