CX Mobile

CC Expertise Ltd

Über diese App

CX Mobile is THE ALL-IN-ONE mobile app that redefines the capabilities of your Genesys Cloud CX contact center. Designed to empower agents and managers alike, this unique application offers flexibility, efficiency, and control over your contact center operations—whether you're on the go or working remotely.

CX Mobile supports WebRTC powered Voice and Messaging interaction handling with CRM integration in a single mobile application for all users.

CX Mobile Agent includes: WebRTC phone & Messager, Scheduling, Adherence, Shift trades, Workplans, Evaluations, Coaching Appointments, Score Cards, Leaderboards, Alerts, Queue and own user Reports, Time off and Late Requests, Documents, eLearning, user configuration details in addition to extended settings to change status and queue membership, API usage tracking and much more...

CX Mobile Manager includes: WebRTC phone & Messager, Scheduling, Adherence Reports, Forecasting and Shrinkage Reports, Shift trade Reports, Workplans, Evaluations, Coaching Appointments, Score Cards, Leaderboards, Alerts, Queue real time and historical Reports, Team member user reports, Time off and Late Request monitoring, Documents, eLearning, User configuration details in addition to extended settings and filtering capabilities including API usage tracking

Genesys Cloud CX Anywhere, Anytime on Your CX Mobile App.

Neuerungen

Features:
• Faster phone selection: automatically preselects the user’s default phone

Improvements:
• Smoother navigation: moving through lists feels more responsive

Bug Fixes:
• More stable: fixed a few issues so the app runs smoother without unexpected crashes
• Voicemail you can trust: read/unread status always shows correctly and new messages sync reliably
• Documents refresh properly: see your saved changes right away