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ืžื™ื“ืข ืขืœ ื”ืืคืœื™ืงืฆื™ื” ื”ื–ื•

ื”ืืคืœื™ืงืฆื™ื” HDI Remote ืชืขื–ื•ืจ ืœืš ืœืกืคืง ืฉื™ืจื•ืชื™ ื”ื ื“ืกืช ืกื™ื›ื•ื ื™ื HDI ื‘ืืžืฆืขื•ืช ืกืงืจ ืžืจื•ื—ืง. ื”ืืคืœื™ืงืฆื™ื” ืžืืคืฉืจืช ืœืžื”ื ื“ืก ื”ืกื™ื›ื•ื ื™ื HDI ืœืจืื•ืช ืืช ืžื” ืฉืืชื” ืจื•ืื” ืขืœ ื™ื“ื™ ืฉื™ืžื•ืฉ ื‘ืžืฆืœืžื” ื‘ืžื›ืฉื™ืจ ื”ื ื™ื™ื“ ืฉืœืš. ืขืœ ืžื ืช ืœื”ืชื—ื™ืœ ืกืงืจ ืžืจื•ื—ืง ืขืœื™ืš ืœื”ื™ื•ืช ืžื•ื–ืžืŸ ื‘ืืžืฆืขื•ืช ื“ื•ืืจ ืื• SMS.

ื”ื™ื™ืฉื•ื ืœื ื™ืืคืฉืจ ืœืžื”ื ื“ืก ื”ืกื™ื›ื•ื ื™ื ื’ื™ืฉื” ืœื ืชื•ื ื™ื ื”ืžืื•ื—ืกื ื™ื ื‘ืžื›ืฉื™ืจ ืฉืœืš.

ืชื›ื•ื ื•ืช ื ื•ืกืคื•ืช ืœืกืงืจ ื”ืžืจื•ื—ืง ืฉืœืš ืขืœ ื™ื“ื™ ื™ื™ืขื•ืฅ ืกื™ื›ื•ื ื™ื HDI ื›ื•ืœืœื•ืช:

-ืฉื™ื—ื•ืช ื•ื™ื“ืื• ืžืจื•ื‘ื•ืช ืžืฉืชืžืฉื™ HD ืขื ืจืฉื™ืžื•ืช ืžืฆื™ืื•ืช ืจื‘ื•ื“ื”, ื”ืฆืขื•ืช ืžืฉื•ืชืคื•ืช ื•ื–ื•ื ืื™ื ืกื•ืคื™ ืœืื™ื ื˜ืจืืงืฆื™ื•ืช ืžืฉืชืชืคื•ืช ื•ื™ื–ื•ืืœื™ื•ืช
- ืชื™ืขื•ื“ ืžืงืจื™ ืชืžื™ื›ื” ืžืจื—ื•ืง ืขื ืจืฉื™ืžื•ืช ื‘ื™ืงื•ืจืช, ื”ืขืจื•ืช, ืฆื™ืœื•ืžื™ ืžืกืš ื•ื”ืงืœื˜ื•ืช ื•ื™ื“ืื•
- ืฆ'ืื˜ื™ื ืขื ืžืชืจื’ื ืžืฉื•ืœื‘ ืœืฉืคื•ืช ืื—ืจื•ืช ื›ื“ื™ ืœื”ืชื’ื‘ืจ ืขืœ ืžื—ืกื•ืžื™ ืฉืคื”
ืžืฆื‘ ื ื™ื•ื•ื˜ ืขื ื”ื•ืจืื•ืช ื•ื™ื–ื•ืืœื™ื•ืช ืœื”ืคื ื™ื™ืช ืื ืฉื™ื ื‘ื‘ื˜ื—ื” ืœืงื•ืžืช ื”ื—ื ื•ืช
- ื”ื–ืžื ื” ืฉืœ ืžืฉืชืžืฉื™ ืื•ืจื— ืฉื™ื›ื•ืœื™ื ืœื”ืฆื˜ืจืฃ ื‘ืœื—ื™ืฆื” ืื—ืช ื‘ืืžืฆืขื•ืช ืงื™ืฉื•ืจ ื‘ื“ืคื“ืคืŸ ื”ื ื™ื™ื“ ืžื‘ืœื™ ืฉืชืฆื˜ืจืš ืœื”ืชืงื™ืŸ ืืช ื”ืืคืœื™ืงืฆื™ื” ืชื—ื™ืœื”
- ืืคืœื™ืงืฆื™ื•ืช ื ืคืจื“ื•ืช ื”ื–ืžื™ื ื•ืช ืœืžืฉืงืคื™ ื ืชื•ื ื™ื / ืžืฉืงืคื™ื™ื ื—ื›ืžื™ื
ืขื“ื›ื•ืŸ ืื—ืจื•ืŸ ื‘ืชืืจื™ืš
17 ื‘ื™ื•ื ื™ 2025

ืื‘ื˜ื—ืช ื ืชื•ื ื™ื

ื›ื“ื™ ืœืฉืžื•ืจ ืขืœ ื”ื‘ื˜ื™ื—ื•ืช ืฆืจื™ืš ืงื•ื“ื ื›ืœ ืœื”ื‘ื™ืŸ ืื™ืš ื”ืžืคืชื—ื™ื ืื•ืกืคื™ื ื•ืžืฉืชืคื™ื ืืช ื”ื ืชื•ื ื™ื ืฉืœืš. ื ื•ื”ืœื™ ืคืจื˜ื™ื•ืช ื”ื ืชื•ื ื™ื ื•ืื‘ื˜ื—ืช ื”ื ืชื•ื ื™ื ืขืฉื•ื™ื™ื ืœื”ืฉืชื ื•ืช ื‘ื”ืชืื ืœืฉื™ืžื•ืฉ, ืœืื–ื•ืจ ื•ืœื’ื™ืœ ื”ืžืฉืชืžืฉ. ื”ืžืคืชื— ืกื™ืคืง ืืช ื”ืžื™ื“ืข ื”ื–ื” ื•ื”ื•ื ืขืฉื•ื™ ืœืขื“ื›ืŸ ืื•ืชื• ืžื“ื™ ืคืขื.
ืœื ืžืชื‘ืฆืข ืฉื™ืชื•ืฃ ื ืชื•ื ื™ื ืขื ืฆื“ื“ื™ื ืฉืœื™ืฉื™ื™ื
ื”ื ืชื•ื ื™ื ืžื•ืฆืคื ื™ื ื‘ื–ืžืŸ ื”ื”ืขื‘ืจื”
ื‘ืืคืฉืจื•ืชืš ืœื‘ืงืฉ ืฉื ืชื•ื ื™ื ื™ื™ืžื—ืงื•

ืžื” ื—ื“ืฉ?

- Upgraded tickets: โ€œCasesโ€ are now โ€œTicketsโ€ with rich text descriptions and multiple workflow executions.
- Simplified task management: Manage all tasks across tickets in one place, now with due dates.
- Faster navigation: View asset (former product) and ticket types directly in the main menu.
- Enhanced communication: Search chat messages & upload multiple files.

ืชืžื™ื›ื” ื‘ืืคืœื™ืงืฆื™ื”

ืžื™ื“ืข ืขืœ ืžืคืชื—ื™ ื”ืืคืœื™ืงืฆื™ื”
HDI Versicherung AG
HDI.IT-SW-Einkauf-Lizenzmanagement@hdi.de
HDI-Platz 1 30659 Hannover Germany
+49 511 64554209