Fast OEM Mobile Tech

ICP USA

À propos de l'application

The Fast OEM Mobile Tech app has been specifically designed for the technician standing in front of an HVAC unit. The Mobile Tech app helps techs locate the right part(s) for the job and identifies the nearest FAST distributor. The application stores the data so that a record is kept of parts used, making it much easier to complete paperwork once back at the office.

Key Features:
- AI Assistant (Beta) : A smart assistant designed to answer technical questions, provide support, and assist with troubleshooting using model number inputs.
- View Customer System Online : Customer Details online using advance search filters for more efficient and accurate information retrieval.
- System Capacity Calculator : Easily calculate HVAC system's Airflow capacity with precision and efficiency requirements based on job-site conditions and specifications.
- Product Registration : Register equipment quickly and efficiently from the field.
- Intelligent Equipment Search : Locate equipment by scanning a serial barcode, entering the serial number, or model number.
- Parts Identification : Instantly access accurate parts lists for selected equipment to support fast and precise repairs.
- Technical Literature Access : View detailed technical documents with advanced filtering for faster retrieval of relevant information.
- Warranty & Service History Lookup : Retrieve warranty details and past service history using the serial number.
- Nearest Parts Center Locator : Use GPS to find the closest Fast OEM Parts Sales Center and get directions directly from the app.
- Totaline® Parts Cross-Reference : Find equivalent and compatible parts using the integrated cross-reference tool.
- Job Management : Create and manage job records, including the ability to save and associate parts with each job for future reference.
- Secure HVACPartners Access : Log in to access restricted technical content and documents.
- Product Catalog : Browse and search the full Fast OEM product catalog for quick equipment lookup.
- Technician Training Resources : Access online training modules to support continuous learning and field readiness.
- Tech Tips Video Library : Watch short, expert-led videos offering practical tips and troubleshooting guidance.
- Interactive Troubleshooting : Step-by-step guided diagnostics to assist technicians in identifying and resolving issues efficiently.
- NFC Connectivity for Installer Tools : Utilize Near Field Communication (NFC) to configure installer settings, retrieve diagnostic information, and facilitate service board replacement on supported equipment.

Nouveautés

- The Post-Job Report feature is now live, enabling technicians to create professional, standardized reports with a single tap. Reports are AI-assisted and available in both technician and homeowner formats, ensuring clear and consistent documentation for every job. Generated reports can be easily exported and shared as PDFs, alongside overall performance improvements and bug fixes for a smoother experience.