Surbo Live Chat

ValueFirst Digital Media

À propos de l'application

Join alongside 1000+ customers, happy customers, in providing a unique experience to your customers by providing customer services on the go. Surbo chat app allows you to perform live chats with your agents, mark them as a lead or log an issue in the form of a ticket. While being in an active chat users can send documents or images to the customers from their mobile app, transfer the chat to their teammates, ask a query with their teammates via an internal comment and tag a chat to list them categorically for reporting purposes and can do much more. With a dynamic dashboard, user can view their performance KPIs like total chats, unique customer, average time spent on a chat etc being updated instantly.

User can also view their chat history through the archive chat section. Moreover, they can address the queries missed during their offline hours by sending them a notification push telling their customers that we are back online.


All in all surbo chat provides an array of features like Dynamic dashboard; Live chat with integrations with apps like Line, WhatsApp, Facebook messenger, Twitter bot, web bot, line etc, along with a unique set of features; Save repetitively used messages as canned responses; store messages when your agents are offline and send whitelisted push notifications to customers to re-engage with them; Supervise and tip-off features allowing managers to supervise live conversations of their agents on the go, to make your customer have a support experience like never before!

Nouveautés

AI assit feature
Summarize chat
Minor fixes