OperforceAI Support

Operforce AI

Bu ilova haqida

AI-native Support App by Operforce AI provides the following features for a typical Small and Medium Businesses (SMBs) in emerging markets -
1. Allows Customers to create a support ticket for a product or service
2. The customer get notified for all updates on their Support Ticket
3. The Service Organization assigns the ticket to a responsible service team and its members
4. The assigned member troubleshoots the problem and come up with a steps to resolve the problem
5. He updates the ticket with all the information.
6. In many cases, the technician visits the business and resolve the problem on premise and updates the ticket from his or her Mobile App
7. All the visit details are capture through the App
8. The technicians also requests feedback from the customers.
9. Operforce AI also has a parallel Web application for the same feature
10. The customer and service organization uses both the interfaces based on specific needs.
11. This mobile App is mostly used by employees servicing the customers onsite and updating their ticket progress on the fly. it will also be used for other purposes such as location tracking in the future.

Nima yangiliklar

Ticket Management
Troubleshooting Module
Parked & Closed Tickets
Activities Tracking
Team Assignment
Customer Management
Performance Improvements