Chang Chi - Staff only

SAAVI

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Chang Chi POD app supports capturing of signatures, photos, scanning barcodes, recording delivery location, departure and arrival times, driver's notes, partial deliveries (items), failed deliveries, receiving COD payments, email alerts and a whole lot more. It also shows ETA’s, distances in km’s between designated drops whilst it also enChang Chiables drivers to quickly contact delivery recipients to ensure customers are aware of any unscheduled delays.
With Proof of Delivery (POD), users can organize the delivery of multiple orders within a customized route, as well as capture, display, and store the customer’s signature, and automatically update the back-end ERP system with relevant information about the order and the delivery. It also provides a cloud-based POD administration portal to set-up drivers and vehicles.
With seamless integration to our ERP system, Little Big Diary Fresh Proof of Delivery will help to us to improve our customer service, settle any delivery disputes more effectively and react to discrepancies all in a paperless real time environment.
Features include:
- Simple to use and elegant interface. Deliveries are displayed as cards for easy viewing
- Optional Delivery vehicle compliance checks
- Details of all items being delivered
- Sorting deliveries into preferred driver order
- Ability for drivers to call our customer from within the app
- Ability for drivers to take a photo as proof of delivery with location details
- Collect the recipient's signature on the screen of your device
- Driver automatic route direction using Google Maps
- Automatically emails each customers their delivery confirmation report
- Display the items for every job (Item code, description, quantity)
- Driver able to send customer a digital copy of the invoice
- Capture rejected quantity & reason for every rejected item
- Support multiple deliveries at the same location
- Call, text or send pre-delivery text with ETA to recipient with just a tap of a button
- Send real time delivery notifications (optionally with POD attached)
- Driver to driver job transfer
- Send pre-delivery text to recipient with ETA
- Scan QR / barcodes to capture serial numbers for every delivery and every delivery item
- Push notifications to alert drivers of updates to jobs

Benefits include:
- Paperless delivery system for reduced carbon footprint
- Greater control over delivery operations
- Faster response time to incidents
- Reduced customer support calls (our tracking widget lets your customers track your deliveries on your own website)
- Improved service reliability & accountability
- Higher customer satisfaction
- Better cashflow with faster billing
- SaaS convenience and affordability
- Import your jobs with just the click of a button
- API available for full automation - no data entry required
- Deploy to your entire fleet in no time!