Greetings! Thank you for sharing your experience. We value your feedback, as it's crucial to us and will help us improve. Email us at worldwarheroes@azurgames.com; we're here to listen and work with you to find a solution!
Hello! Please note that matchmaking in the game is mostly based on the skill of the player (K\D stats and more), not on the equipment or level. Don't forget to get more powerful equipment and upgrades in the store and join a powerful clan. Good luck in battle!