ServiceMax Zinc
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Mayelana nalolu hlelo lokusebenza
I-Zinc Real-Time Communication ixhuma ochwepheshe ngesikhathi sangempela nabantu kanye nolwazi oludingekayo ukuze umsebenzi wenziwe ngokuzethemba ngokushesha nangendlela efanele, okuvumela inhlangano ukuthi inciphise isikhathi sokulungisa, ikhulise ukwaneliseka kwamakhasimende futhi ithuthukise ukusebenzelana kwabasebenzi. Esikhundleni sokuphendukela kuzinhlelo zokusebenza zabathengi ezingathobeli imithetho, amaqembu esevisi manje angaphendukela kunkundla yokuxhumana yethimba enamandla, kodwa elula ukuyisebenzisa, eyakhelwe izidingo zabo - i-ServiceMax Zinc.
Ukuxhumana kwe-Hotline:
• Ixhuma ochwepheshe kuchwepheshe ofanele ngokushesha ngama-Hotline bots
• Dlula imigqa emide ye-call canter kanye nokuhwebelana nge-imeyili ukuze uthole ulwazi ngokushesha nangempumelelo
• Landelela zonke izicelo
• Linganisa izikhathi zokulungiswa, ikhwalithi yesevisi yangaphakathi, futhi uvumelanise nabasebenzi be-Hotline nezimfuno ezishintshayo
Ukuxhumana Kokusakaza:
• Sakaza ulwazi ngesikhathi sangempela kumadivayisi eselula amaqembu akho
• Izexwayiso zigcwalisa isikrini, ezidinga amalungu eqembu ukuthi ahlanganyele nomlayezo ukuze aqhubeke kuhlelo lokusebenza
• Khomba iqembu elithile labasebenzi ngokusekelwe kumibandela efana nobulungu beqembu, umnyango, indawo, amakhono omsebenzi, noma indima
Ukuxhumana Kwethimba:
• Khulumani 1:1 futhi ngamaqembu
• Umbhalo, izwi, ividiyo, ukwabelana ngokuqukethwe kanye nokwabelana ngendawo
• Izingxoxo ezixhunywe kumarekhodi e-ServiceMax (njenge-Assets, Work Orders, Cases, Returns) ukuze uthole ireferensi elula nokufinyelela.
Ukuphepha:
• Ukubethela Kwebanga Lezempi
• Ukuphepha Kwedatha Yekhasimende
• Ukuphepha Kwesikhungo Sedatha
• Ukuphepha kohlelo lokusebenza
• Ukuqhubeka Kwebhizinisi Nokwethenjelwa
Ubumfihlo:
• Ubunikazi Bedatha
• Ukugcinwa Kwedatha Ngokwezifiso Nokususwa
• Ukuqinisekiswa Kwezinto Eziningi
• SSO kanye ne-SAML 2.0
Ukuxhumana kwe-Hotline:
• Ixhuma ochwepheshe kuchwepheshe ofanele ngokushesha ngama-Hotline bots
• Dlula imigqa emide ye-call canter kanye nokuhwebelana nge-imeyili ukuze uthole ulwazi ngokushesha nangempumelelo
• Landelela zonke izicelo
• Linganisa izikhathi zokulungiswa, ikhwalithi yesevisi yangaphakathi, futhi uvumelanise nabasebenzi be-Hotline nezimfuno ezishintshayo
Ukuxhumana Kokusakaza:
• Sakaza ulwazi ngesikhathi sangempela kumadivayisi eselula amaqembu akho
• Izexwayiso zigcwalisa isikrini, ezidinga amalungu eqembu ukuthi ahlanganyele nomlayezo ukuze aqhubeke kuhlelo lokusebenza
• Khomba iqembu elithile labasebenzi ngokusekelwe kumibandela efana nobulungu beqembu, umnyango, indawo, amakhono omsebenzi, noma indima
Ukuxhumana Kwethimba:
• Khulumani 1:1 futhi ngamaqembu
• Umbhalo, izwi, ividiyo, ukwabelana ngokuqukethwe kanye nokwabelana ngendawo
• Izingxoxo ezixhunywe kumarekhodi e-ServiceMax (njenge-Assets, Work Orders, Cases, Returns) ukuze uthole ireferensi elula nokufinyelela.
Ukuphepha:
• Ukubethela Kwebanga Lezempi
• Ukuphepha Kwedatha Yekhasimende
• Ukuphepha Kwesikhungo Sedatha
• Ukuphepha kohlelo lokusebenza
• Ukuqhubeka Kwebhizinisi Nokwethenjelwa
Ubumfihlo:
• Ubunikazi Bedatha
• Ukugcinwa Kwedatha Ngokwezifiso Nokususwa
• Ukuqinisekiswa Kwezinto Eziningi
• SSO kanye ne-SAML 2.0
Kubuyekezwe ngo-
Ukuphepha kuqala ngokuqonda ukuthi onjiniyela baqoqa futhi babelane kanjani ngedatha yakho. Ubumfihlo bedatha nezinqubo zokuphepha zingahluka kuye ngokusebenzisa kwakho, isifunda, nobudala. Unjiniyela unikeze lolu lwazi futhi angalubuyekeza ngokuhamba kwesikhathi.
Izilinganiso nezibuyekezo
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Yini entsha
We regularly update ServiceMax Zinc to improve app performance and user experience.