InquiryManagement

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Mayelana nalolu hlelo lokusebenza

I-Inquiry Management System iyinkundla eqinile nesebenziseka kalula eyenzelwe ukuphatha ngempumelelo yonke imibuzo ekhona enhlanganweni. Ibeka endaweni eyodwa izinqubo zokwengeza imibuzo emisha, ukukhiqiza imibiko yemibuzo enokuqonda, ukuphatha ukulandelelwa, kanye nokuphatha amagatsha nama-akhawunti abasebenzisi, ngaleyo ndlela kuthuthukise ukukhiqiza kanye nokwenza ngcono ukuphathwa kobudlelwane bamakhasimende.

Engeza umbuzo
Abasebenzisi bangangeza kalula imibuzo emisha ngokusebenzisa isixhumi esibonakalayo esilula esithwebula yonke imininingwane edingekayo, njengemininingwane yekhasimende, uhlobo lophenyo, umthombo wophenyo, nanoma imaphi amanothi athile noma izidingo. Lesi sici siqinisekisa ukuthi yonke imibuzo ifakwe ngokuhlelekile, ihlinzeka ngesiqalo esicacile sokulandelela nokuxazulula. Ifomu lenzelwe ukufakwa kwedatha ngokushesha futhi linciphisa amaphutha ngokuqinisekisa okokufaka kanye nokunikeza imiyalo ewusizo.

Umbiko Wophenyo
Imojuli yombiko wombuzo inikeza ukubonakala okuphelele kudatha yombuzo ngokuhlanganisa nokubonisa amamethrikhi angukhiye. Abasebenzisi bangabuka imibiko ehlungwe ngebanga ledethi, isimo sombuzo (njengesalindiwe, esixazululiwe, noma esivaliwe), iziteshi zomthombo, amalungu eqembu abelwe, nezindawo zamagatsha. Le mibiko isiza ukulandelela umthamo wombuzo, ukuhlonza amaphethini noma izingqinamba, nokulinganisa ukusebenza kweqembu ngesikhathi sangempela. Amathuluzi wokubika wesistimu ayasebenzisana, okuvumela abasebenzisi ukuthi bahlole imibuzo ethile ukuze bahlaziye ngokujulile.

Ukuphathwa Kokulandelela
Ingxenye ebalulekile yokuguqula imibuzo ibe amakhasimende angempela ukulandelela okufika ngesikhathi nokungaguquguquki. Uhlelo luhlanganisa isici sokuphatha sokulandelela esizinikele esivumela abasebenzisi ukuhlela imisebenzi yokulandelela, ukusetha izikhumbuzi, kanye nemininingwane yokuxhumana yokurekhoda. Le mojula iqinisekisa ukuziphendulela ngokulandelela inqubekelaphambili yokulandelela ngakunye nokunikeza izaziso ukuze kungabikho thuba elingena emifantwini. Konke ukusebenzelana kokulandelela kugcinwa ngokulandelana, okunikeza umlando ophelele wokuxhumana kumbuzo ngamunye.

Abaphathi Begatsha
Ezinhlanganweni ezinezindawo eziningi, ukuphathwa kwegatsha kuwumsebenzi obalulekile osekela ukulinganiswa kwenhlangano. Abaphathi bangakwazi ukwengeza amagatsha amasha, babuyekeze imininingwane ekhona yegatsha, noma bavale amagatsha angasebenzi njengoba kudingeka. Igatsha ngalinye lingaba nezilungiselelo ezenziwe ngendlela oyifisayo zokwabelwa kombuzo nokubika, okuvumela abaphathi bendawo ngaphandle kokulahlekelwa ukwengamela okuvela kubaphathi abakhulu. Lokhu kusiza ekugcineni ukwakheka kwenhlangano okucacile kanye nokusabalalisa okusebenzayo komsebenzi.

Ukuphathwa komsebenzisi
Ukusebenza kokuphatha komsebenzisi kunikeza abaphathi besistimu amandla okudala nokuphatha amaphrofayili wabasebenzisi ngamaleveli okufinyelela ahambisanayo nezimvume. Ukulawulwa kokufinyelela okusekelwe endimeni kuqinisekisa ukuthi abasebenzisi babona kuphela futhi basebenzisane nedatha ehambisana nendima yabo, ukuvikela ulwazi olubucayi nokugcina ukuphepha kokusebenza. Izindima ezijwayelekile zihlanganisa abaphathi bemibuzo, ama-ejenti okulandelela, abaphathi bamagatsha, nabaphathi besistimu. Lolu hlelo luphinde lubhale imisebenzi yabasebenzisi, luhlinzeke ngokusobala kanye nezindlela zocwaningo zokuziphendulela.