Ukuphathwa kobudlelwane bekhasimende (CRM) inhlanganisela yezinqubo, amasu nobuchwepheshe izinkampani ezibusebenzisayo ukuze zilawule futhi zihlaziye ukusebenzisana kwamakhasimende kanye nedatha kuwo wonke umjikelezo wempilo wamakhasimende. Umgomo uwukuthuthukisa ubudlelwano besevisi yamakhasimende kanye nokusiza ekugcineni amakhasimende futhi uqhubekisele ukukhula kokuthengisa. Amasistimu e-CRM ahlanganisa idatha yekhasimende eziteshini ezahlukene, noma izindawo zokuxhumana, phakathi kwekhasimende nenkampani, okungase kuhlanganise iwebhusayithi yenkampani, ucingo, ingxoxo ebukhoma, i-imeyili eqondile, izinto zokuthengisa kanye nezinkundla zokuxhumana. Izinhlelo ze-CRM zingase futhi zinikeze abasebenzi ababheke amakhasimende ulwazi oluningiliziwe mayelana nolwazi lomuntu siqu lwamakhasimende, umlando wokuthenga, ukuthenga okuthandwayo kanye nokukhathazeka.
Kubuyekezwe ngo-
Jun 15, 2023