Online Support

F. Hoffmann-La Roche

Mayelana nalolu hlelo lokusebenza

"Isicelo Sokusekelwa Kwe-inthanethi senzelwe ngqo amalebhu asebenzisa i-Roche Instruments ne-Analyzer. Uhlelo lokusebenza luhlose ukuxhasa amakhasimende ethu kulebhu ekuphatheni noma yiluphi uhlobo lwenkinga noma umbuzo ohlobene nesisekelo sokufaka esisebenzayo. Abasebenzisi bazoba nokuphela kokuphela ukukhishwa kwethuluzi eliqukethe i-logbook yedijithali yemibhalo, imihlahlandlela yokuzisiza yokuxazulula inkinga, kanye nendlela elula futhi esheshayo yokukhuphula izingqinamba ngqo enhlanganweni yabo yeRoche Service.

Isicelo sizovumela abasebenzisi okulandelayo:
- Skena ikhodi ye-QR kuthuluzi / i-analyzer (uma ikhona endaweni yangakini) ukukhomba insimbi ngenombolo yayo ye-serial
- thola imihlahlandlela yokuxazulula inkinga uma itholakala ngokuya ngekhodi elithathiwe le-alamu
- thola izingqinamba ezifanayo nokuxazululwa kwazo ngokuya ngekhodi ye-alamu
- engeza incazelo yenkinga bese unamathisela izithombe
- hlola isimo senkinga
- Sesha imininingwane ezindabeni ezaziwayo ngaphakathi kwe-Digital Logbook ehlanganisiwe
- hlola ideshibhodi ngesimo esiphelele sezinkinga

Akufanele isetshenziswe yiziguli. Akubandakanyi Ukunakekelwa Kwesifo Sikashukela.

Onke ama-akhawunti womsebenzisi we-Online Support ayenziwa, agcinwe futhi aphethwe ngeDiaLog Portal. Ngemuva kokubhaliswa, ukhiye ugcinwa futhi ubethelwe kudivayisi yakho, evumeleke isonto elilodwa. Ukufinyelela okwengeziwe kuhlelo lokusebenza kungenzeka kuphela nge-FaceId yakho, i-TouchId noma i-PIN. Ngemuva kwesonto elilodwa kungasebenzi ukhiye wokubhalisa uzosuswa ngokuzenzakalela.
Sicela uqinisekise ukuthi awuyithumeli i-PIN yakho kubantu besithathu. Kungumsebenzi wakho ukugcina ifoni yakho nokufinyelela kuhlelo lokusebenza kuphephile. Ngakho-ke sincoma ukuthi ungalokothi uqede i-jailbreak noma uqambe ifoni yakho, okuyinqubo yokususa imikhawulo yesoftware nemikhawulo ebekwe uhlelo olusemthethweni lokusebenza lwedivayisi yakho. Kungenza ifoni yakho ibe sengozini ye-malware / virus / izinhlelo ezinonya, ifake engozini izici zokuphepha zefoni yakho futhi kungasho ukuthi uhlelo lokusebenza lwe-Online Support ngeke lusebenze kahle noma nje. Uma kwenzeka ifoni yakho yebiwe noma ilahlekile ngokungenakulungiseka, qiniseka ukuthi ukhiya ukude futhi ushintshe amaphasiwedi akho.

Yini entsha

- in-app notifications
- minor fixes