Intelligent Service Management

Serviceaide

Mayelana nalolu hlelo lokusebenza

Uhlelo lokusebenza Ledeski Lenkonzo lenzelwe abahlaziyi kanye nabasebenzisi bensiza yakho.

Besebenzisa uhlelo lokusebenza leselula leDeski Yezinsiza, abasebenzisi bangathola ikhathalogi yesevisi, benze ithikithi futhi bavume ithikithi konke kusuka kudivayisi ephathekayo.

Besebenzisa i-Service Desk Mobile App, Abahlaziyi bangaphendula ngokushesha noma kunini, noma kuphi lapho besebenzisa ukuqhutshwa komsebenzi wesikhathi esisodwa. Lokhu kusiza ukunciphisa i-mean-time-to-resolution futhi kuthuthukisa ukusebenza kahle kwensiza lapho ngokwenza ngcono ukwaneliseka kwamakhasimende


Izinzuzo ezinkulu zohlelo lokusebenza lweDeski Lenkonzo yilezi:

    • Hambisa bese ubheka izicelo zensizakalo nezingqinamba
    • Bheka ikhathalogu Service
    • Namathisela isithombe ethikithi
    • Sebenzisa isici sokukhuluma kuya kokubhaliwe ukufaka umbhalo
    • Buka izihlungi ezivele zakhiwa esibonakalayo seWebhu
    • Ukubuka okwenziwe ngezifiso kukalayini wamathikithi
    • Thatha ngokushesha izenzo ezijwayelekile ngompompi

 
• Ukuphatha okulula - Ukufakazela ubuqiniso kulula ukusebenzisa isixhumanisi somlingo ukubhalisa amadivaysi amasha kufaka phakathi lawo asebenzisa i-Single Sign-On
• Lolu hlelo lokusebenza ludinga ilayisense eliqanjwe igama linye, elenziwa ngasikhathi sinye, lokuzenzela noma lokuzama i-Intelligent Service Management ™


Uhlelo Lokusebenzela Ideski Lokusebenza luyatholakala kuwo womabili amadivayisi we-Android ne-iOS

Lolu hlelo lokusebenza lweDeski Lenkonzo lungabizwa nangokuthi Intelligent Service Management (ISM),

ICity Service Management (CSM)

 

Uhlelo lokusebenza lwe-Intelligent Service Management ™ lwethulwe yi-ServiceAide ™

Yini entsha

Bug fixes and improvements