台灣大哥大行動客服
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Mayelana nalolu hlelo lokusebenza
Isevisi yamakhasimende eselula ye-Big Brother yaseTaiwan, idizayini yokusebenzelana elula nenembile, ehlanganiswe nenani lemisebenzi eseduze nengokoqobo, ikuvumela ukuthi ubambe kalula ulwazi lokukhokha lwesikhathi sangempela lwenombolo yomnyango, futhi ubuze ngokushesha imisebenzi edingekayo nemisebenzi yokukhangisa. Kufanele ube nakho kubasebenzisi baseTaiwan Inkonzo yamakhasimende Ekhethekile nawe!
"Izici Zesevisi"
● ● Swayiphela phezulu naphansi kalula ngesandla esisodwa, bamba amasevisi asetshenziswa njalo noma nini
• Izikweletu: vele ubuke inani elikhokhwayo, futhi uqonde kalula umthethosivivinywa wamanje namarekhodi adlule. Ungakhetha kubhakhodi yesuphamakethe, ikhadi lesikweletu noma inkokhelo ye-akhawunti yasebhange, ehambisana nemvelo futhi elula!
• Izikweletu ezingakhokhiwe: Isethulo sesikhathi sangempela solwazi lwevolumu yokudlulisela ukuze ubambe ngokushesha idatha yakamuva ngokusetshenziswa. Uma ivolumu yokudlulisela inganele, kulula kakhulu ukuyithenga ngokushesha! Faka imininingwane ye-akhawunti engakhokhelwa ukuze uyibuke kahle!
• Inkontileka: Bonisa ulwazi lwakho lwentela yenkontileka, kanye neminikelo yakamuva yokuvuselela noma ukushintshanisa inkontileka, ukuze ungalindi!
• I-Telecom bill collection line: Isibonisi sesikhathi sangempela somugqa wokuqoqwa kwebhili yezokuxhumana, ungabheka imininingwane yakho encane yokuthenga nganoma yisiphi isikhathi.
●●Kulula ukuvula imenyu yezinqamuleli, thola ngokushesha izinsiza ezinakekelayo
• Impilo Yedijithali: Ihlinzeka ngamasevisi okusakaza okulalelwayo nokubukwayo adumile aku-inthanethi nemisebenzi yokubhalisa yezingxenyekazi zegeyimu yamafu, asikho isidingo sokuswayipha ikhadi, futhi izikweletu zokuxhumana zingasetshenziswa ukuqedela ngokushesha uhlelo lokusebenza. Cebisa impilo yakho entsha yedijithali!
•Isevisi Yekhasimende: Imisebenzi elula njengokuqoqwa kwenombolo yendlu kanye nokukhokha, ukuqoqwa kwemali yokupaka, indawo yesitolo kanye nolwazi lwe-WiFi hotspot, kanye nesicelo sokuzulazula phesheya kwezilwandle kanye nezinkonzo ezikhethekile ze-inthanethi!
•Okunikezwayo: Nikeza ngezaphulelo zomuntu siqu ezikhethekile kanye nemibuzo yezempilo enhle, futhi indawo yabasebenzisi be-VIP ikumema ukuthi uthuthukele kubasebenzisi be-VIP ukuze ujabulele amalungelo akhethekile!
•Izilungiselelo: hlinzeka ngezinhlelo zokusebenza zokushintsha ezifana nokushintsha iphasiwedi yenombolo yomnyango, ukudluliswa kwekhadi lesikweletu, imininingwane yekholi yanyanga zonke, ikheli le-akhawunti/ukushintsha kocingo, isaziso sokukhokha, kanye nokuvinjelwa kokushaya ucingo.
●●Indawo yabasebenzisi bekhadi elikhokhelwa kusengaphambili, ungakwazi ukuqedela ngokushesha imibuzo mayelana nebhalansi yakho kanye nenani eligcinwe ku-inthanethi, futhi ungakwazi futhi ukujabulela izaphulelo ezikhethekile ngaphambi kokuba uthole isipho!
Wamukelekile ukuthi ulande Isevisi Yekhasimende Yeselula Ye-Big Brother yaseTaiwan ngokushesha, futhi ujabulele ukuphila kweselula kalula!
**Yini okufanele ngiyenze uma kunenkinga ngokusebenzisa i-APP?
Uma uhlangabezana nenkinga ye-APP, ungashiya umlayezo ngohlelo lokusebenza lwe-"Smart Customer Service" noma ushayele u-188 ngokuqondile kusuka kumakhalekhukhwini wakho, futhi sizobhekana nakho ngokushesha ngangokunokwenzeka.
"Izici Zesevisi"
● ● Swayiphela phezulu naphansi kalula ngesandla esisodwa, bamba amasevisi asetshenziswa njalo noma nini
• Izikweletu: vele ubuke inani elikhokhwayo, futhi uqonde kalula umthethosivivinywa wamanje namarekhodi adlule. Ungakhetha kubhakhodi yesuphamakethe, ikhadi lesikweletu noma inkokhelo ye-akhawunti yasebhange, ehambisana nemvelo futhi elula!
• Izikweletu ezingakhokhiwe: Isethulo sesikhathi sangempela solwazi lwevolumu yokudlulisela ukuze ubambe ngokushesha idatha yakamuva ngokusetshenziswa. Uma ivolumu yokudlulisela inganele, kulula kakhulu ukuyithenga ngokushesha! Faka imininingwane ye-akhawunti engakhokhelwa ukuze uyibuke kahle!
• Inkontileka: Bonisa ulwazi lwakho lwentela yenkontileka, kanye neminikelo yakamuva yokuvuselela noma ukushintshanisa inkontileka, ukuze ungalindi!
• I-Telecom bill collection line: Isibonisi sesikhathi sangempela somugqa wokuqoqwa kwebhili yezokuxhumana, ungabheka imininingwane yakho encane yokuthenga nganoma yisiphi isikhathi.
●●Kulula ukuvula imenyu yezinqamuleli, thola ngokushesha izinsiza ezinakekelayo
• Impilo Yedijithali: Ihlinzeka ngamasevisi okusakaza okulalelwayo nokubukwayo adumile aku-inthanethi nemisebenzi yokubhalisa yezingxenyekazi zegeyimu yamafu, asikho isidingo sokuswayipha ikhadi, futhi izikweletu zokuxhumana zingasetshenziswa ukuqedela ngokushesha uhlelo lokusebenza. Cebisa impilo yakho entsha yedijithali!
•Isevisi Yekhasimende: Imisebenzi elula njengokuqoqwa kwenombolo yendlu kanye nokukhokha, ukuqoqwa kwemali yokupaka, indawo yesitolo kanye nolwazi lwe-WiFi hotspot, kanye nesicelo sokuzulazula phesheya kwezilwandle kanye nezinkonzo ezikhethekile ze-inthanethi!
•Okunikezwayo: Nikeza ngezaphulelo zomuntu siqu ezikhethekile kanye nemibuzo yezempilo enhle, futhi indawo yabasebenzisi be-VIP ikumema ukuthi uthuthukele kubasebenzisi be-VIP ukuze ujabulele amalungelo akhethekile!
•Izilungiselelo: hlinzeka ngezinhlelo zokusebenza zokushintsha ezifana nokushintsha iphasiwedi yenombolo yomnyango, ukudluliswa kwekhadi lesikweletu, imininingwane yekholi yanyanga zonke, ikheli le-akhawunti/ukushintsha kocingo, isaziso sokukhokha, kanye nokuvinjelwa kokushaya ucingo.
●●Indawo yabasebenzisi bekhadi elikhokhelwa kusengaphambili, ungakwazi ukuqedela ngokushesha imibuzo mayelana nebhalansi yakho kanye nenani eligcinwe ku-inthanethi, futhi ungakwazi futhi ukujabulela izaphulelo ezikhethekile ngaphambi kokuba uthole isipho!
Wamukelekile ukuthi ulande Isevisi Yekhasimende Yeselula Ye-Big Brother yaseTaiwan ngokushesha, futhi ujabulele ukuphila kweselula kalula!
**Yini okufanele ngiyenze uma kunenkinga ngokusebenzisa i-APP?
Uma uhlangabezana nenkinga ye-APP, ungashiya umlayezo ngohlelo lokusebenza lwe-"Smart Customer Service" noma ushayele u-188 ngokuqondile kusuka kumakhalekhukhwini wakho, futhi sizobhekana nakho ngokushesha ngangokunokwenzeka.
Kubuyekezwe ngo-
Ukuphepha kuqala ngokuqonda ukuthi onjiniyela baqoqa futhi babelane kanjani ngedatha yakho. Ubumfihlo bedatha nezinqubo zokuphepha zingahluka kuye ngokusebenzisa kwakho, isifunda, nobudala. Unjiniyela unikeze lolu lwazi futhi angalubuyekeza ngokuhamba kwesikhathi.
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9.12.7版內容：
1.調整首頁帳單呈現
2.優化其他介面流程
※此版本僅支援android 5.0以上的裝置，若欲更新APP，請您先更新作業系統至5.0以上。
※您的鼓勵與建議一直是台灣大客服持續努力的目標，若遇任何問題，請隨時透過『智能客服』查詢或反映，謝謝！
1.調整首頁帳單呈現
2.優化其他介面流程
※此版本僅支援android 5.0以上的裝置，若欲更新APP，請您先更新作業系統至5.0以上。
※您的鼓勵與建議一直是台灣大客服持續努力的目標，若遇任何問題，請隨時透過『智能客服』查詢或反映，謝謝！