Zonka Feedback and Surveys

Classic Informatics

Mayelana nalolu hlelo lokusebenza

Iqoqo Elishintshayo Lempendulo Yekhasimende Ngempendulo Ye-Zonka Nezinhlolovo: Uhlelo Lokusebenza Lokuhlola Okuphezulu Nethuluzi Lempendulo

I-Zonka Feedback & Surveys ihamba phambili ezinhlelweni zokusebenza zesimanje zenhlolovo, isofthiwe yenhlolovo, namathuluzi okuhlola, eshintsha indlela amabhizinisi aqoqa ngayo impendulo yamakhasimende futhi enze izinhlolovo. Isekela izinhlobonhlobo zamadivayisi namashaneli, okuhlanganisa amadivayisi e-Android, amathebulethi, ama-iPad, omakhalekhukhwini, amakhiwokhi esikrini esithintwayo, nezinhlolovo ezisekelwe kuwebhu. Isebenza ungaxhunyiwe ku-inthanethi ngaphandle kwe-inthanethi.

Dala izinhlolovo kalula namafomu empendulo usebenzisa uhlelo lokusebenza, thola imibiko enemininingwane enemininingwane, izaziso ezisheshayo, nezaziso. Sebenzisa amazinga omkhakha afana nezinhlolovo ze-Net Promoter Score (NPS) kanye ne-Customer Effort Score (CES).

I-Zonka Feedback Survey Platform: Sebenzisa Amacala
1. Ukusethwa Kwezinhlolovo Zekhiyoski: Setha kalula izinhlolovo ezisekelwe ku-Android njengamakhioskhi ukuze uqoqe impendulo ezivakashini, abathengi, nezihambeli ezikhungweni zezindiza, ezitolo ezinkulu, noma kwezinye izindawo zomphakathi.
2. Uhlolovo Nempendulo Engaxhunyiwe Ku-inthanethi: Impendulo ye-Zonka isiza ukuthwebula impendulo ngisho nangaphandle kokuxhumeka kwe-inthanethi, iqinisekisa ukuqoqwa kwedatha okungaphazamiseki, ngisho nasezindaweni ezikude noma ezindlini zokugeza.
3. Impendulo Yesevisi Yekhasimende: Qoqa impendulo evela kumakhasimende, izivakashi, nezivakashi ngesikhathi sangempela ngokusebenzisa iziteshi eziningi njengengxoxo ebukhoma noma amasistimu amathikithi
4. Ukwaneliseka Kwesiguli, Isisebenzi, Isivakashi, kanye Nezinhlolovo Zokwaneliseka Kwekhasimende: Qonda intshiseko yababambe iqhaza, kungaba iziguli ezisesikhungweni sezempilo, abasebenzi enhlanganweni, noma amakhasimende avakashela isitolo sakho noma iwebhusayithi.
5. I-NPS Surveys, CES Surveys: Sebenzisa I-Net Promoter Score & Customer Effort Score inhlolovo ukuze kukalwe ukwethembeka kwekhasimende kanye nokusebenzisana kalula phakathi nokuhlolwa kwesikhungo, ukucwaninga, noma ukulethwa.
6. Uhlolovo Lomcimbi: Thatha impendulo nemininingwane evela kubahlanganyeli emicimbini, imibukiso yezohwebo, noma imibukiso ukuze uthuthukise okuhlangenwe nakho kwesikhathi esizayo
7. Ucwaningo Lwemakethe Nenhlolovo Yomkhiqizo: Yenza izinhlolovo ezijulile ukuze uqonde izethameli zakho kangcono futhi uthole imininingwane ebalulekile kulokho okuthandwa ngamakhasimende akho.
8. Inhlolovo ye-Emoticon & Smiley: Sebenzisa izici ezibonakalayo ezifana nobuso obumomothekayo, isikali se-likert, ukujabula-noma-cha, izinkanyezi ezi-5, noma izilinganiso ezi-1 kuye kwezingu-10 ukuze uqonde imizwa yekhasimende.
9. Uhlolovo Lweziteshi Eziningi: Sabalalisa izinhlolovo ngokusebenzisa iziteshi ezihlukahlukene, njenge-Android, i-iPad, i-imeyili, i-SMS, nokuhlola ku-inthanethi, ukuqinisekisa ukufinyeleleka okubanzi nokuqoqwa kwedatha okuthuthukisiwe phakathi nokuhlelwa, izigameko, noma ukufakwa.
10. Uhlolovo Lwezilimi Eziningi: Yephula imingcele yolimi futhi uthwebule impendulo ngezilimi eziningi ukuze ubhekelele izethameli ezihlukahlukene futhi uqinisekise ukuxhumana okuphumelelayo
11. I-Enterprise-Grade, Idizayinelwe Amaketanga: Phatha izindawo eziningi kalula. Gqugquzela ukusebenzisana nemibiko yokuqhathanisa

Dala izinhlolovo usebenzisa i-Zonka Feedback
1. Bhalisa bese Ungena: Dala i-akhawunti yamahhala kuwebhusayithi ye-Zonka Feedback futhi ufinyelele ideshibhodi
2. Khetha Uhlobo Lwenhlolovo: Khetha kuzifanekiso ezihlukahlukene zenhlolovo, okuhlanganisa ukwaneliseka kwekhasimende, impendulo yomcimbi, nokuzibandakanya kwabasebenzi
3. Dizayina Inhlolovo Yakho: Yenza inhlolovo ngendlela oyifisayo ngezinto zokufaka uphawu, izinhlobo zemibuzo eminingi, nezici ezisebenzisanayo
4. Engeza Izithombe-mzwelo Zezithombe & Izikali ze-Likert: Yenza inhlolovo ihehe ngokwengeziwe usebenzisa izithonjana nokuthanda
5. Sabalalisa Inhlolovo Yakho: Finyelela abaphendulayo ngewebhu, i-Android, i-imeyili, i-SMS, namakhodi e-QR
6. Hlaziya Izimpendulo Zocwaningo: Finyelela imibiko ebanzi ukuze uthole imininingwane ephelele
7. Thatha Isinyathelo: Guqula impendulo ibe imisebenzi engenzeka ukuze uthuthukise ulwazi lwekhasimende ngokushesha. Izimpendulo ezizenzakalelayo ukuze uthole ukwesekwa kwamakhasimende okuphumelelayo

Uhlelo lokusebenza lwenhlolovo ye-Zonka Feedback, isofthiwe yenhlolovo, nethuluzi lempendulo limboza i-VoC futhi livula amathuba empendulo yekhasimende. Ilungele umhlinzeki wezokunakekelwa kwempilo, indawo yokudayisa, inkampani ye-SaaS, isikhungo sezezimali, ibhizinisi le-B2B noma i-B2C, isikhungo semfundo, umtholampilo, isibhedlela, inxanxathela yezitolo, isaluni, i-spa, izindawo zokuzivocavoca.

Hlanganisa nezinkundla ezidumile ezifana ne-Salesforce, i-Zendesk, i-HubSpot, i-Intercom, i-Pipedrive, i-ActiveCampaign, i-Freshdesk, i-Front, i-HelpScout, i-Slack, i-Microsoft Teams, ne-Zapier ukuze ulawule idatha okungenazihibe kanye nokukhiqiza okuthuthukisiwe.

Yini entsha

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