Enel Energia

Enel Spa

Iqukethe izikhangiso

Mayelana nalolu hlelo lokusebenza

Siyakwamukela kuhlelo lokusebenza olusha lwe-Enel Energia, oluklanywe kabusha ngokuphelele futhi lwathuthukiswa ukuze ulawule ngokuzimela izimpahla zakho noma uqalise ukunikezwa kwethu kukagesi, igesi nefiber. Thola ukuthi yini ongayenza:

• Ungakwazi ukufinyelela zonke izinsiza zedijithali ze-Enel Energia nge-akhawunti eyodwa

Uma usubhalisile, sebenzisa i-akhawunti yakho ukuze ungene noma udale entsha ngohlelo lokusebenza ngezinyathelo ezimbalwa ezilula. Ungasebenzisa futhi i-akhawunti efanayo ukuze ufinyelele Indawo Yekhasimende Ye-Enel Energia kuwebhusayithi ye-enel.it noma ukufinyelela izinsiza zedijithali zezinye izinkampani ze-Enel Group.

Ngaphezu kwalokho, ukuze ufinyelele ngokushesha nangokuvikelekile, ungenza kusebenze ukubonwa kwe-biometric ngezigxivizo zeminwe noma ngokubona ubuso.

• Ungagcina amathebhu kuzo zonke izinto zakho ezisebenzayo nezicuphayo

Uma usuvele unogesi owodwa noma ngaphezulu osebenzayo, igesi noma ifayibha uzokwazi ukwenza lokhu:

noma uhlale unezikweletu zakho;
noma ukhokhe isikweletu esisodwa noma ngaphezulu ku-inthanethi ngesixazululo esisodwa ngaphandle kokuthi ufake imininingwane yekhadi lakho lesikweletu njalo. Eqinisweni, nge-Digital Wallet yakho uzogcina idatha yekhadi lakho lokukhokha futhi iseduze njalo;
noma uvule ukudonswa kwemali okuqondile kwezikweletu zakho futhi uthole, uma wawukhokhe ngaphambili, imbuyiselo yenani lediphozithi yesibambiso;
noma usitshele ukufunda kwakho imitha;
noma uthole isikweletu sakho ngefomethi yedijithali nge-imeyili ukuze unciphise ukusetshenziswa kwephepha futhi unciphise ukukhishwa kwe-CO2 okuhlobene nokuthuthwa kwezikweletu;
noma uguqule idatha ethile kanye nezici zezinto ophakele ngazo, njengesibonelo, amandla noma ikheli lokukhokha;
noma nokunye okuningi.

Uma ucele ukuthi kusebenze ukunikezwa kukagesi, igesi kanye nefayibha, uzokwazi ukubuka ukuqhubeka kwesicelo sakho nganoma yisiphi isikhathi futhi uthumele noma yimiphi imibhalo edingekayo ukuze usigcwalise ngokuqondile ku-App.

Nokho, uma ufuna ukwenza kusebenze ukunikezwa okusha kukagesi, igesi nefayibha noma enye yezinsizakalo zethu zekhaya lakho noma ihhovisi, khetha ngokuqondile eziphakamisweni zethu eziklanyelwe wena ngokuthintana neSitolo sethu esisha sha!

Kubalulekile ukwazi ukuthi, uma unikeza imvume ezinkampanini ze-Enel Group, uzokwazi ukufunda ngobuhle bemikhiqizo namasevisi ahlinzekwa yizo zonke izinkampani zeQembu!

• Ungakwazi njalo ukwazi uma isikweletu sakho siphelelwa yisikhathi noma sikhishwa

Ngezinkonzo zethu zezaziso uzokwaziswa ngokushesha futhi ngeke ube sengozini yokukhohlwa umnqamulajuqu noma izaziso zokukhokha.

• Ungathola izipho eziningi, izaphulelo kanye nemiklomelo

Faka isigaba esisha se-WOW! okunikezelwe ku-ENELPREMIA WOW! uhlelo lwamahhala lokwethembeka lwe-Enel Energia olukuvuza masonto onke ngezimanga eziningi. Thola ukuthi ungawathola kanjani amakhuphoni ukuze wonge ekuthengeni kwakho, uwine imiklomelo kanye/noma izaphulelo kubhili yakho ngokubamba iqhaza emiqhudelwaneni yethu.

• Ungahlola indlela osebenzisa ngayo imali nokusebenzisa noma nini, noma kuphi

Thola ukuthi siluhlele kanjani kabusha ulwazi lwezikweletu zakho: hlola ukuqhubeka kwendlela osebenzisa ngayo imali ngamagrafu alula futhi anembile. Uzokwazi futhi ukubheka inkinga, amanani, ukuphelelwa yisikhathi kanye nendlela yokukhokha yezikweletu zakho.
Ekuphakelelweni kwakho kukagesi, uma unemitha yesizukulwane sesibili uzokwazi futhi ukuqapha inqubekelaphambili yokusebenzisa kwakho nsuku zonke kanye nenyanga zonke ukuze ugcine imali oyisebenzisayo ilawulwa futhi uziqhathanise nezikhathi ezedlule.

• Ungathola kalula ulwazi olufunayo

Uzothola ulwazi olufunayo esigabeni Sokusekela, oluklanywe kabusha ngokuphelele ngenxa yebha yokusesha esheshayo, nokuqukethwe okuhlala kubuyekezwa ngokusekelwe emibuzweni evame ukubuzwa kumakhasimende ethu!

Qalisa manje, landa i-Enel Energia App!

Ngokusekelwe ezinhlinzekweni zeSimemezelo Somthetho 76/2020, sishicilele isimemezelo sokufinyeleleka sohlelo lokusebenza lwe-Enel Energia ekhasini lewebhu elilandelayo:
https://www.enel.it/it/supporto/faq/dichiarazione-accesssibilita

Yini entsha

- Miglioramento della sicurezza dei processi di recupero credenziali e modifica dati di contatto
- Ottimizzazione UI del pagamento online con prioritizzazione del canale PagoPa
- Nuova funzionalità di consultazione e download delle comunicazioni di rinnovo contrattuale
- Bug fixing
- Upgrade di navigazione e performance dell’App