Focus Mobile Lite

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Mayelana nalolu hlelo lokusebenza

Uhlelo lokusebenza lweselula lwe-FocusMobileLite luhlanganisa ne-Focus Contact Center platform. Isicelo sinikezelwa kubasebenzi abahlala emgwaqeni, ngaphandle kwehhovisi, benza izingcingo zebhizinisi.

Uhlelo lokusebenza luhambisana nesiteji se-Focus Contact Centre, lithengisa futhi isevisi yamakhasimende ezingeni eliphelele lonke. I-FocusMobileLite yisisombululo esenza isevisi yamakhasimende aphezulu kusuka kunoma yikuphi emhlabeni. Umsebenzisi osebenza ngaphandle kwehhovisi angenza izingcingo eziphumayo nezingenayo usebenzisa inamba yakhe yeselula, futhi idatha esuka kumakholi akhe athunyelwa ku-platform yokuxhumana ye-Focus Contact Center.

Isicelo seselula sitholakalayo ku-Android (inguqulo 6.0 nangemuva), sidinga ukufakwa kwimemori yangaphakathi yefoni nokufinyelela kwe-inthanethi.
Uhlelo lokusebenza lusebenzisa amalungelo okuphatha wedivayisi.
Isicelo sidinga ukufinyelela nokuphatha izingcingo zocingo.
Isicelo sisetshenziselwa kuphela ukuvumelanisa izingcingo ezivela emlandweni wefoni kuya kwesikhulumi se-Focus Contact Centre ngenhloso yokubika emsebenzini wabasebenzi basezimbini.

Isisebenzi esisensimini esisebenza ikakhulukazi ngaphandle kwehhovisi singenza izingcingo eziphumayo nezingenayo usebenzisa inombolo yakhe yeselula yomsebenzi. Uhlelo lokusebenza lweselula lwe-FocusMobileLite lusebenza ngokugcwele ngemuva futhi lunikeza ithuba lokubhalisa ikholi engenayo nephumayo.

Ngenxa yesicelo se-FocusMobileLite, uMqondisi osebenza kwi-platform yokuxhumana ye-Focus Contact Center, angalanda kalula imibiko evela ekuxhumaneni kwe-agent yensimu nokulawula umsebenzi wesisebenzi sakhe.

Ukuze ama-agent asebenze endaweni yangakini, umphathi noma umphathi angabheka ukuqhubeka komsebenzi nokuphumelela kwawo, kungakhathaliseki ukuthi baphendula izingcingo, bawenqabe noma bamane nje bengabamukeli. Lokhu kungabheka ngemibiko ezinikezelwe yesikhulumi se-Focus Contact Center.

Isakhiwo esifanayo senziwe sitholakale ngohlelo lokusebenza lwe-FocusMobileLite. Irejista ukuxhumana kwama-remote agents abangakwazi ukusebenza ngephaneli. Uhlelo lokusebenza lweselula luqala ukuvumelanisa ukuxhumeka kwama-ejenti ezikude emlandweni woxhumana nabo befoni kwisicelo seselula, bese uvumelanisa nabo kusuka kwesicelo seselula kuya kuhlelo lokusebenza oluyinhloko lwe-Focus Contact Center. Emva kokuvumelanisa, umlawuli noma umphathi angabheka le datha embikweni wezingcingo eziphelile.

Uhlelo lokusebenza lweselula lwe-FocusMobileLite lusetshenziselwa kuphela ukurekhoda izingcingo futhi luvumelaniswe ngokugcwele nesiteji se-Focus Contact Center. Uhlelo lokusebenza luloba umlando wamakholi kuphela phakathi namahora ebhizinisi echazwe abasebenzisi.

Ungabhalisiwe / ungangeni ngemvume kumsebenzisi, ungenayo i-akhawunti kuPulatifomu Yokuxhumana Yokugxila, akunakwenzeka ukusebenzisa uhlelo lokusebenza bese ubhalisa umlando wocingo.
Inombolo yamalayisense inqunywa ngokusekelwe kwesivumelwano esiphethwe nge-Focus Telecom Polska.