INTELLO CHAT

INTELLO Solutions

About this app

INTELLO CHAT is a professional business messaging and collaboration platform designed to help teams manage customer conversations, internal communication and WhatsApp engagement from one secure workspace.

Built for businesses and support teams, INTELLO CHAT brings customer messaging, team collaboration, automation and operational tools together in a modern mobile experience.

Key features include:

• Shared WhatsApp Inbox – Manage customer conversations from a centralized team inbox.

• Live Chat – View conversations, customer information, labels, assignments, unread messages and conversation status.

• Official WhatsApp Cloud API Integration – Designed to work with Meta’s official WhatsApp Cloud API for supported business messaging capabilities.

• Templates – Browse, preview and send approved WhatsApp message templates.

• Flow Messages – Access predefined business flows and interactive messages during eligible customer conversations.

• Quick Replies – Use reusable business responses for faster and more consistent customer service.

• Team Chat – Collaborate privately with your organization through rooms, replies, reactions, mentions, files and shared links.

• Conversation Management – Assign conversations to agents, apply labels, mark conversations for review and organize customer communication.

• Media & Documents – Work with supported images, videos, voice messages, PDFs, documents, contacts and locations.

• Dashboard & Analytics – Monitor conversations, contacts, agents, templates, automation and operational activity.

• Chatbot & Automation – Manage supported automated responses and customer communication workflows.

• Workspace Management – Access workspace settings, integrations, notifications, security, agents and account information.

• Light & Dark Modes – Choose the appearance that works best for you.

• Multi-language Support – Designed to support English, Arabic and Russian interfaces and conversations.

• Secure Access – Authentication, permissions and workspace-level controls help protect business information.

INTELLO CHAT is designed for organizations that need a structured, professional way to communicate with customers and collaborate internally while keeping messaging operations accessible from mobile devices.

What’s new

Added reliable push notification delivery for Inbox and Team Chat messages.
Improved Inbox search for customer codes, phone numbers, names, addresses, and labels.
Added modern conversation tag selection with color-coded tags and larger controls.
Improved dark and light mode chat readability.
Improved conversation header layout and customer information access.
Improved Team Chat header by removing duplicate room controls.
Improved session reliability and notification navigation.