ABILITY.KundenPortal

Allgeier Inovar GmbH

About this app

Make communication with customers and service providers as well as the service even more efficient and transparent? This is possible with the ABILITY.CustomerPortal.

Because the customer portal opens up new possibilities and degrees of freedom in the handling of concerns and inquiries: The number of emails and calls in administration is structurally reduced, so that those responsible can deal with requirements in a focused and systematic manner. This increases the satisfaction of everyone involved.

For all of us it is now natural to communicate 24/7. The customer portal also has no office hours and no weekends: Submit requests and damage reports, post and collect documents, update data. And it is not only available around the clock, but also assigns inquiries and documents directly to people and objects. There is complete transparency via a ticket system and the processing status can be viewed at any time.

The provision of information also works in both directions: Documents, inquiries and feedback can be made available to the recipients by administration via the customer portal. This applies to general announcements as well as to individual or confidential information. This allows you to work in a structured manner and no information is lost.

Since it is used via browser and/or app, decentralized work can be done without any problems: in the branches, on the road or in the home office - access is guaranteed at all times, regardless of location and device. The assignment of rights via a role system also ensures that confidential data is only accessible to those responsible.

A new isolated solution? The opposite is the case. The ABILITY.CustomerPortal is not only quick to install, it is also integrated into your system landscape via interfaces. This provides a quick and easy overview of data and documents from a wide variety of sources. Processing is carried out by jumping to the original systems. So it remains with a central and uniform version of the documents and entries for everyone.

The customer portal not only leaves nothing to be desired in terms of functionality. The surfaces also meet the latest standards and are fun to use. Intuitive usability ensures a quick start and thrilling aha effects. For everyone's benefit!

— Communicate 24/7 and initiate processes digitally
— Provision of information and documents
— Exchange and updating of data and documents
— User-oriented interface and intuitive usability
— Ticket system and status overview
— Simple installation and integration into your system landscape
— Access via browser or app

What’s new

Verbesserungen für ein optimiertes Nutzererlebnis.