PCP Care Agent

PT. Yapindo Transportama

About this app

PCP Care Agent is an operational application to assist agents in handling customer service quickly, neatly, and efficiently.

Through this application, agents can:
- View and manage ticket lists
- Access customer ticket conversation details
- Send and receive internal chats between agents
- Receive important notifications directly
- Monitor ticket status and handling progress
- View SLA alerts to ensure timely follow-up
- Access a concise dashboard for daily activities

PCP Care Agent is designed to support operational teams to be more responsive, coordinated, and efficient from mobile devices.

Key features:
- Secure login for agent accounts
- Ticket monitoring dashboard
- Ticket list with status filters
- Customer ticket chat
- Internal chat between agents
- Important activity notifications
- SLA monitoring and handling priorities
- Simple and easy-to-use interface

This application is specifically designed for PCP's internal operational needs.

What’s new

Rilis awal PCP Care Agent.

Yang tersedia di versi ini:
- Login agen
- Dashboard monitoring tiket
- Daftar tiket dengan filter status
- Chat tiket pelanggan
- Chat internal antar agen
- Notifikasi aktivitas penting
- Monitoring SLA
- Peningkatan stabilitas dan perbaikan bug untuk persiapan rilis