AGL Energy
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Description
With the AGL Energy App you can now manage your electricity and gas accounts at the touch of a button.
And if you have a digital meter, you can also track your electricity usage and costs so it’s easier to manage your budget.
RECEIVE ALERTS
If you’re an electricity customer with an active digital meter, you can set alerts to manage your costs and avoid surprises on your bill.
VIEW YOUR BILLS:
View your current bill and up to four years of historical bills, providing you with a snapshot of your billing history and the option to view and email individual bills.
PAY YOUR BILLS WHILE YOU'RE ON THE GO
Locate important bill information, such as your current account balance, to help you keep on top of your bills and make payments quickly and easily.
MANAGE YOUR ENERGY USAGE
Get your usage details at a glance with summaries, graphs and energy saving tips.
If you’re an electricity customer with an active digital meter, you can view your usage by day, week, month or year along with a projection of your final bill* so you can get useful insights and take actions to save money. You can also compare your current usage with your previous usage.
SOLAR MONITORING
As an AGL Solar Command customer you can monitor your solar production, household consumption and system performance.
CUSTOMER SUPPORT
Help is just a tap away. You can call our Customer Service team or view our FAQs (Frequently Asked Questions).
Simply download the AGL Energy app, log in using your AGL online account details and you’re ready to go!
Alternatively you can send your queries and report any problems by emailing a screenshot or the contents of the error message to AGLApp@agl.com.au.
*Bill projection not available for solar or non digital meter customers.
And if you have a digital meter, you can also track your electricity usage and costs so it’s easier to manage your budget.
RECEIVE ALERTS
If you’re an electricity customer with an active digital meter, you can set alerts to manage your costs and avoid surprises on your bill.
VIEW YOUR BILLS:
View your current bill and up to four years of historical bills, providing you with a snapshot of your billing history and the option to view and email individual bills.
PAY YOUR BILLS WHILE YOU'RE ON THE GO
Locate important bill information, such as your current account balance, to help you keep on top of your bills and make payments quickly and easily.
MANAGE YOUR ENERGY USAGE
Get your usage details at a glance with summaries, graphs and energy saving tips.
If you’re an electricity customer with an active digital meter, you can view your usage by day, week, month or year along with a projection of your final bill* so you can get useful insights and take actions to save money. You can also compare your current usage with your previous usage.
SOLAR MONITORING
As an AGL Solar Command customer you can monitor your solar production, household consumption and system performance.
CUSTOMER SUPPORT
Help is just a tap away. You can call our Customer Service team or view our FAQs (Frequently Asked Questions).
Simply download the AGL Energy app, log in using your AGL online account details and you’re ready to go!
Alternatively you can send your queries and report any problems by emailing a screenshot or the contents of the error message to AGLApp@agl.com.au.
*Bill projection not available for solar or non digital meter customers.
My review
Review from
Reviews
2.6
425 total
5 84
4 56
3 54
2 65
1 166
david martin
App constantly a week behind and days with estimated costs .pretty much useless. a new update as of the 25th may and yep its still as useless as before
Darren Glazer
The app sucks eggs. Ever since they 'upgraded' it, I cannot do anything as it keeps saying I am not connected to the internet... I am!!!!
Noel Sharma
Really good in terms of look, feel and functionality. The only negative for me is that PayPal never works with it.
Lou Brown
The overview page display has been so compressed that the dates have overwritten the graph and half of the display does not appear. Therefore it is pointless and useless
Cannot get an idea what your bill will be a day before it's due like you used to be able to. Uninstalled no use to me.
Mark Lambert
Absolutely useless. Since the latest update the app is telling me that I need to make a payment every week or so when I have arranged with AGL to pay quarterly. The app doesn't show ANY payments made since last November. I have wasted around 3 hours on the phone trying to get it sorted with AGL. Reflects VERY badly on AGL as a company. Looking to change suppliers as a result. Hopeless app makes company look hopeless.
User reviews
App constantly a week behind and days with estimated costs .pretty much useless. a new update as of the 25th may and yep its still as useless as before
AGL Energy May 25, 2017
Hi David, I can only imagine this frustration that you've had. We are continuously looking to improve our app, and your feedback helps us to do this. Thank you for taking the time. We would love to look into this for you if you could please leave your details here: aglener.gy/appfeedback. - Kindly, Jordan The app sucks eggs. Ever since they 'upgraded' it, I cannot do anything as it keeps saying I am not connected to the internet... I am!!!!
AGL Energy May 28, 2017
Hi Darren, thank you for making us aware of this issue. We would love to help you out with this, to see what the trouble is. To do so, could you please follow the prompts on this link: aglener.gy/appfeedback ? Your feedback is very useful in our continual developments - thank you for your patience whilst we iron out these kinks. - Kindly, Jordan Really good in terms of look, feel and functionality. The only negative for me is that PayPal never works with it.
AGL Energy May 28, 2017
Hi Noel, thank you for notifying us of the problem. We would love to try and resolve this for you, if you could please fill in your details here: aglener.gy/appfeedback . We are continually trying to improve our app, and your feedback is highly valued in this process - thank you again. - Kindly, Jordan The overview page display has been so compressed that the dates have overwritten the graph and half of the display does not appear. Therefore it is pointless and useless
AGL Energy May 29, 2017
Hi again Lou :) We have been looking into this error that you've had with your app, and wanted to please ask for your help to send a screen shot of the text that is appearing as mentioned? If you could please forward this through, with your account number to aglapp@agl.com.au it would be greatly appreciated. Thank you again. - Jordan Cannot get an idea what your bill will be a day before it's due like you used to be able to. Uninstalled no use to me.
Absolutely useless. Since the latest update the app is telling me that I need to make a payment every week or so when I have arranged with AGL to pay quarterly. The app doesn't show ANY payments made since last November. I have wasted around 3 hours on the phone trying to get it sorted with AGL. Reflects VERY badly on AGL as a company. Looking to change suppliers as a result. Hopeless app makes company look hopeless.
AGL Energy May 21, 2017
Hi Mark, our team are constantly working to improve the app and your feedback will help to do that! In your case, we may be able to troubleshoot some of the issues you've raised. If you could send us a message on social media or fill out this form: aglener.gy/appfeedback we'll do what we can to help. Apologies for the trouble. - Kindly, Jordan After the update the app looks prettier but the dates are now completely wrong. Dates used to be correct. Now dates reflect a period before the smartmeter was installed as if the smartmeter WAS installed. Doesn't give me much hope for a correct bill...! As other people pointed out it doesn't show solar credits (or off-peak). So its a pretty useless app.
AGL Energy May 10, 2017
Hi Michael - Our team are continuously working to improve the app so hopefully the issues you're encountering will be updated soon. However, we maybe able to troubleshoot some of the issues you've raised. If you could send us a message on social or fill out this form: bit.ly/AGLappFeedback we'll do what we can to help ~Thanks, Matt Agl used to provide a reasonable amount of info on solar use on website. This has gone. When i complained i was told the app provides more. It does not. A lot of its limited functionality is often unavailable due to being updated - read it was released too early. Ig you want real usage data from this company you have to now pay for what was free. Rubbish app and rubbish service.
AGL Energy May 21, 2017
Hi Chris, thank you for your review. We have been reviewing this solar monitoring feature after our customers voiced their dissatisfaction with this service. Hopefully, this will bring change to the way you are able to monitor your solar use through the app. Your feedback is is highly valued, and I apologise for this disappointment. - Kindly, Jord Doesn't take into account solar power fed into the grid. So overview is always wrong. Amount owedis always wrong until the billing cycle fnishes and takes solar into account.
AGL Energy December 1, 2016
Hi Jeffrey, the app offers hourly usage history up to a day prior. Typically there's a short delay (1 to 2 weeks) between when a digital meter is installed to when our database reflects this and provides the usage stats. If you're still unable to see detailed usage after this period, PM us on social or fill out this form: bit.ly/AGLappFeedback Usually around a week behind. Using less appliances (unplugged from wall) does not seem to reflect on the usage. The app is useful to monitor bills and the upcoming due dates though.
AGL Energy May 25, 2017
Hi Beck, thank you advising of this issue. Your feedback helps us in our commitment to continually develop our app. We would love to see what is happening with the lag in information coming through for your details. To do so, could you please fill in the form found here: aglener.gy/appfeedback . I hope you have a great weekend. - Kindly, Jordan Useless app. Will only display previous usage and not current usage so you can't see what your using and control your usage. Crap. Start again
AGL Energy May 10, 2017
Hi Peter - Thanks for the feedback (sorry the apps isn't hitting the mark for you). We'd be keen to hear from you about what you'd like to see improved. PM us on social in Facebook/Twitter or fill out this form: bit.ly/AGLappFeedback and we'll see what improvements are on the way to meet your expectations. ~Thanks, Matt Absolutely useless app. Credit and billing information incorrect. Agl as a whole has been very disappointing and looking to change providers. 6 months of ongoing issues. Over it.
AGL Energy May 21, 2017
Hello - I am sorry to hear of this ongoing trouble you've had with us. Our team are consistently working to improve the app and your feedback will help to do that! In your case, we may be able to troubleshoot some of the issues you've raised. If you could send us a message on social media, we'll do what we can to help. - Kindly, Jordan Since the update the overview screen is all skewed. I've pre-installed and still have the issue
AGL Energy May 10, 2017
Hi Philip - That's no good! Send us a message on social or fill out this form: bit.ly/AGLappFeedback and we'll see if we can figure out what has gone wrong. ~Thanks, Matt App update is useless and am very disappointed that such a large company can produce such a poor app with all the resources it would have at its disposal. The following are a few things that are essential for the app to be if any use to anyone who wants to manage there power usage; 1. No real time monitoring of power. 2. Usage is delayed by at least 2-3 days. Sometimes more? Why? 3. What if you have solar on your roof? Solar generation fed into grid is unknown therefore I assume the doller amount shown on the overview tab is incorrect? What is the point of having a smart metering installed? Come on AGL.....set yourself apart from other retailers and provide a service that others can't. You must have the data there for billing purposes....allow the app to access it and give your customers a reason to stay connected to the grid. Again this is basic information that would help your customers manage there usage. Get the above fixed and I will give it five stars.
AGL Energy May 10, 2017
Hi Warren - Our team are continuously working to improve the app and your feedback will help to do that! In your case, we maybe able to troubleshoot some of the issues you've raised. If you could send us a message on social or fill out this form: bit.ly/AGLappFeedback we'll do what we can to help ~Thanks, Matt What a crap app. Such big company and cannot get a decent app. Cannot see what current usage is. No point of thi than.
AGL Energy May 10, 2017
Hi there - Sorry the app isn't hitting the mark for you, but we appreciate your feedback. We'd be keen to hear from you about what you'd like to see improved. PM us on social in Facebook/Twitter or fill out this form: bit.ly/AGLappFeedback and we'll see what improvements are on the way to meet your expectations. ~Thanks, Matt App still doesn't integrate solar into Electricity usage. I have to wait for the bill to see the solar input and final result. Fail. App uninstalled.
AGL Energy March 2, 2017
Hey David, apologies for the data refresh issues. We'd like to help get this sorted for you, but can only do so if you send through details to the developers - please enter your details into this form and we can assist: aglener.gy/appfeedback There is something wrong it's been the same amount from a week ago no change
AGL Energy May 21, 2017
Hi Adnan, our team are constantly working to improve the app and your feedback will help to do that! We should be able to help you with this account problem you're experiencing. If you could send us a message on social media or fill out this form: aglener.gy/appfeedback we'll do what we can to get the figures displaying correctly. - Kindly, Jordan I discovered that my AGL account is not really set-up and running as yet. I just moved addresses, once the transfer is processed there shouldn't be a problem with this App. Thank you.
AGL Energy May 25, 2017
No problems at all - thank you for letting us know! If you continue to have any problems, please let us know so that we can get on top of it. Thank you again. - Cheers, Jordan My bill section is showing a balance of 5.00 due in Sept 2016! Why has it not got current account details? I'm uninstalling it.
AGL Energy May 21, 2017
Hi Tina - Our team are consistently working to improve the app and your feedback will help to do that! In your case, we may be able to troubleshoot some of the issues you've raised. If you could send us a message on social media or through here: aglener.gy/appfeedback, we'll do what we can to help. Apologies for the trouble caused - Kindly, Jordan I can now download my gas bill but doesn't let me download my electricity bill. Getting there :)
AGL Energy May 25, 2017
That is good to hear on the one front! I'm sorry that you're still having this trouble. Can I ask you to please fill in your details (if you haven't already done so) here: aglener.gy/appfeedback . This will allow us to take a further look into your details to see what is going wrong. - Kindly, Jordan functional, new update is okay it would be great with the option for a dark mode, this update is heavy on the eyes
AGL Energy May 21, 2017
Hi Craig - Thank you for bringing this matter to our attention, and apologies for the trouble caused. Our team is continually working to improve our app. With this in mind, they are planning on addressing this issue you've raised, in an upcoming update. With it, you can expect to be able to enter these meter readings yourself. - Kindly, Jordan I like it, but prefer dark, not light theme, what about an option for this?
AGL Energy May 28, 2017
Hi Andrew, thanks for the suggestion! I reckon you might be onto something... Your feedback is absolutely valued, and I will be sure to pass it onto the design team for consideration. Let us know if there's anything else we can do in the meantime. - Cheers, Jordan Data is 1/2 - 1 week behind this year! Last year, every 30 days in a month, data would completely stop on the 30th where I had to call AGL to fix about 5+ times last year. It always took over a week to fix! :(((
AGL Energy April 17, 2017
Hi Paul - The team is aware of some slowness in the app data and are working hard to help resolve it asap; any information you provide us could help speed this up, so we do appreciate your feedback - shoot us your details to aglener.gy/appfeedback or via Facebook/Twitter. For past couple of months data usage was 3-4 days behind. And now it is getting worst with more than a week behind. Even billing took a week to reflect on app. Submitted report on link supplied by agl to most comments here, no use.
AGL Energy March 13, 2017
Hey Rizwan, we've reached out to you via email and are awaiting your screenshots confirming the usage delay issue. We'll continue to assist you via email. Data looks very useful, but being 5 days behind is hardly real time management of power useage. So you can analyse use in a delayed manner, but thats not much more useful then waiting for a bill.
AGL Energy April 17, 2017
Hey Ben - Thanks for the feedback; the team are working to speed up the data connection so watch this space! If you provide your feedback directly to our team we can look into your app account and see if there is anything we can do help: aglener.gy/appfeedback Hi AGL, I was using this app for ages and went to open it and put in my email address and password and saying incorrect. I go and hit Forgot Password (I only use one password so I know it's correct) and put in my email address and says Sorry, there was a problem resetting your password. Can you sort this out please.
AGL Energy April 17, 2017
Hi Kevin - Sorry about this! If you can shoot us your details here: aglener.gy/appfeedback or via Facebook/Twitter we should be able to get your app up and running again. Like so many others usage data out of date. It's Tuesday night and it has up to Friday usage. Can't see how this let's you stay on top of usage.
AGL Energy March 14, 2017
Hey Jimmy, sorry for the usage delays. Please send through some details via the following form and we'll troubleshoot: aglener.gy/appfeedback A little less info than you might get on the website, but it's a quick way to get the most important bits. It might be behind a day or two on usage, but that really doesn't matter to me. Just tested paying a bill with a card on the app and it was flawless.
More than half the stuff doesn't work, always getting a please check back later notice. I'm sure it's a app to have if it works.
AGL Energy April 17, 2017
Hey Andrew - Apologies for the delay in getting this up and running for you; if you could send us your details to aglener.gy/appfeedback or via Facebook/Twitter, we'll do what we can to help. Used to work great but now it fails to even load my account bringing up a pink error message "unable to load your data..no active accounts found" yet when I sign in online via agl website my account clearly appears. Please fix/help.
Gets worse and worse. Bill projection has been gone for months and data is now delayed up to 10 days Fail AGL
AGL Energy March 13, 2017
Hey Andrew, sorry for the delays in issues with the projection feature. Send us some account info and we can investigate this with you: aglener.gy/appfeedback Latest version and still crashes every time I select my usage
AGL Energy March 19, 2017
Sorry to hear this Luke and thanks for confirming that the bug is still being experienced. Submit your details here and we can help: aglener.gy/appfeedback AGL Energy March 22, 2017
Hey Gina, apologies for the account issues. Send through some details to the team and we'll get this fixed: aglener.gy/appfeedback Good concept, needs to update faster. Please bring real time stats!
AGL Energy March 13, 2017
Hey Dave, apologies for the issues with displaying up to date info. Send us details and we can troubleshoot: aglener.gy/appfeedback AGL Energy March 13, 2017
Hey Garry, we've released an update that will take care of this. If after the update you're still experiencing crashing please let us know: aglener.gy/appfeedback AGL Energy April 17, 2017
Hi Tammy - Oh no! It sounds like there may be an account log-in issue; if you can contact us via Facebook/Twitter we should be able to help. Used to give up to the previous days usage information, as per Faq, now 3 days behind. Today is Monday and the most recent is Friday. 6/4/17. Despite assurances from developers they were fixing issues with delayed readings, the App is now 1 week behind. When bills become due the app doesn't work properly for days. Pity. Just wasted space on my phone. Time to delete
AGL Energy March 7, 2017
Hey Michael - we're continuing to troubleshoot and work through this. Appreciate your patience here. Review deleted
What's New
Minor enhancements and bug fixes
Additional information
Updated
May 24, 2017
Installs
50,000 - 100,000
Current Version
3.9.1
Requires Android
4.1 and up
Permissions
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AGL Energy
