AGL Energy
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Description
With the AGL Energy App you can now manage your electricity and gas accounts at the touch of a button.
And if you have a digital meter, you can also track your electricity usage and costs so it’s easier to manage your budget.
ENTER YOUR METER READ
If you have an eligible meter you can enter your own meter reads for more accurate billing.
RECEIVE ALERTS
If you’re an electricity customer with an active digital meter, you can set alerts to manage your costs and avoid surprises on your bill.
VIEW YOUR BILLS:
View your current bill and up to four years of historical bills, providing you with a snapshot of your billing history and the option to view and email individual bills.
PAY YOUR BILLS WHILE YOU'RE ON THE GO
Locate important bill information, such as your current account balance, to help you keep on top of your bills and make payments quickly and easily.
MANAGE YOUR ENERGY USAGE
Get your usage details at a glance with summaries, graphs and energy saving tips.
If you’re an electricity customer with an active digital meter, you can view your usage by day, week, month or year along with a projection of your final bill* so you can get useful insights and take actions to save money. You can also compare your current usage with your previous usage.
SOLAR MONITORING
As an AGL Solar Command customer you can monitor your solar production, household consumption and system performance.
CUSTOMER SUPPORT
Help is just a tap away. You can call our Customer Service team or view our FAQs (Frequently Asked Questions).
Simply download the AGL Energy app, log in using your AGL online account details and you’re ready to go!
Alternatively you can send your queries and report any problems by emailing a screenshot or the contents of the error message to AGLApp@agl.com.au.
*Bill projection not available for solar or non digital meter customers.
And if you have a digital meter, you can also track your electricity usage and costs so it’s easier to manage your budget.
ENTER YOUR METER READ
If you have an eligible meter you can enter your own meter reads for more accurate billing.
RECEIVE ALERTS
If you’re an electricity customer with an active digital meter, you can set alerts to manage your costs and avoid surprises on your bill.
VIEW YOUR BILLS:
View your current bill and up to four years of historical bills, providing you with a snapshot of your billing history and the option to view and email individual bills.
PAY YOUR BILLS WHILE YOU'RE ON THE GO
Locate important bill information, such as your current account balance, to help you keep on top of your bills and make payments quickly and easily.
MANAGE YOUR ENERGY USAGE
Get your usage details at a glance with summaries, graphs and energy saving tips.
If you’re an electricity customer with an active digital meter, you can view your usage by day, week, month or year along with a projection of your final bill* so you can get useful insights and take actions to save money. You can also compare your current usage with your previous usage.
SOLAR MONITORING
As an AGL Solar Command customer you can monitor your solar production, household consumption and system performance.
CUSTOMER SUPPORT
Help is just a tap away. You can call our Customer Service team or view our FAQs (Frequently Asked Questions).
Simply download the AGL Energy app, log in using your AGL online account details and you’re ready to go!
Alternatively you can send your queries and report any problems by emailing a screenshot or the contents of the error message to AGLApp@agl.com.au.
*Bill projection not available for solar or non digital meter customers.
My review
Review from
Reviews
2.6
472 total
5 90
4 60
3 62
2 70
1 190
Graham Simmons
Absolutely wasted time trying to use use it. Cannot register or login. Reading other reviews and as a senior IT professional I am appalled this has even released on the users. I suggest you lot get a text book on regression testing, user acceptance testing and study it. Reading the extensive reviews and ratings the time you have cost customers is unacceptable. Don't ask me for any further input as I have no desire or intention to do your job for you.
Paul Wilson
App doesn't work. Waste of time. Agl team contact me but still doesn't work. My smart meter is now dumb because it doesn't communicate with agl so have to have my meter read again like before. No good.
Hopeless app would not accept the first verification code they sent me finally accepted the 3rd one, but then it just froze and would not do anything.I logged out and tried it again same problem. AGL you should be able to tell by all the negative comments this app is useless fix it.Im looking for another electricity supplier..
Daniel Macartney
It keeps coming up with having technical issues. This has been going on for a couple of weeks
john omalley
Rubbish app. Wont except pass word. Even after you change it and been excepted
Vijayabaskar Rajagopal
Not even able to login.
User reviews
Absolutely wasted time trying to use use it. Cannot register or login. Reading other reviews and as a senior IT professional I am appalled this has even released on the users. I suggest you lot get a text book on regression testing, user acceptance testing and study it. Reading the extensive reviews and ratings the time you have cost customers is unacceptable. Don't ask me for any further input as I have no desire or intention to do your job for you.
App doesn't work. Waste of time. Agl team contact me but still doesn't work. My smart meter is now dumb because it doesn't communicate with agl so have to have my meter read again like before. No good.
AGL Energy July 12, 2017
Hi Paul, we're sorry to hear of this trouble you've been having. This should not be happening at all, and we would love to check it out for you. Could you please send your details through to us, so that we can? You can do this here: aglener.gy/appfeedback. Thank you for your help and patience with this. - Cheers, Jordan Hopeless app would not accept the first verification code they sent me finally accepted the 3rd one, but then it just froze and would not do anything.I logged out and tried it again same problem. AGL you should be able to tell by all the negative comments this app is useless fix it.Im looking for another electricity supplier..
It keeps coming up with having technical issues. This has been going on for a couple of weeks
Rubbish app. Wont except pass word. Even after you change it and been excepted
AGL Energy November 6, 2016
Glad to hear you're loving the app Salem! Really disappointing, This Ap crashes 5 to 6 times a day minimum. It worked really well when it was first installed and its been all downhill since
AGL Energy July 13, 2017
Hi Miss and Paul - thank you for letting us know of this issue you've had. We would love to look into this for you, to see what is going wrong. To do so, could you please send your details through to us? You can do this here: aglener.gy/appfeedback. You should not be having this trouble, and appreciate your patience as we work to resolve this. - JB Worked once then did not identify password. Tried to reset but always came up with error. Good idea but needs to be rctified before letting it loose on the public.
AGL Energy July 11, 2017
Hi Ken, thank you for sending this feedback through, and apologies for the trouble caused. We would love to look into this for you, to see what has gone wrong. To do so, could you please send your details through to us? You can do this here: aglener.gy/appfeedback. Thank you for your help and patience. - Kindly, Jordan App unable to retrieve data. Been like this for weeks. Come on AGL....are you actually paying programmers there because they are not doing there job!!
AGL Energy July 9, 2017
Hi again Warren - thank you for letting us know of this issue, and apologies for the ongoing trouble. We would love to check this out for you, to get it working as soon as possible. To do so, could you please send your details to us here: aglener.gy/appfeedback? Thank you for your help and patience. - Sincerely, Jordan If my app remotely looked like the pictures above that would be great! Have a digital meter but not showing anything on app. Also showing my last house still and cant delete ot off the app!!
AGL Energy June 29, 2017
HI Kateland, thank you for letting us know of this issue. We would love to check this out for you, to get it working as it should be. Would you mind shooting your details through to us, so we can? You can do this here: aglener.gy/appfeedback. Thank you for your patience. Kindly, Jordan Terrible. Has locked me out saying moving data over. What data??. Uninstalled it reinstalled it. Same thing. Waste of time. Cant access nothing.
AGL Energy July 5, 2017
Hello again! We are in the process of investigating this error message that has appeared for you on your app. Can I please confirm whether you have recently moved house, or recently signed up with AGL again? Thank you for your help with this. Cheers, Jordan So I have left it for 3 weeks. It works, but time will show the faults, if any. But, why with AGL's resources did it take so long?
AGL Energy July 7, 2017
Hi again John - it's great to hear that your app is working for you! It was not our intention to cause you any inconvenience, our sincere apologies. We have been flat-out on our end, working to resolve issues like this, and introduce improvements across our digital offerings. Please let us know if anything else comes up. Cheers, Jordan If the smart meter's feeding all data to AGL, why isn't tariff 33 usage shown separately in the app (as a different colour) rather than a combined total?
AGL Energy June 29, 2017
Hey Roguestreak - good question! Although we are receiving this information from your smart meter, the information is displayed through our app as an aggregated figure. It is a great idea, and we want to ensure that we are providing our customers with the information they want. I will be sure to pass along this feedback. Sincerely, Jordan AGL tell me the app only works with "estimated " usage data. This is useless as it is nothing like my actual usage.
AGL Energy July 11, 2017
Hi Michael, thank you for sending through your feedback. Dependent on the meter you have, the estimated bill will take into account the actual readings of your energy usage. It is called an 'estimate' since it will not take into account your discounts, and is not accurate for the entire period. Send us an email for more info: aglapp@agl.com.au. JB Can't get it working at all. Got a code , entered the code and comes up with an error. Tried ay least 6 times.
AGL Energy July 13, 2017
Hi again Silvana! We have been looking into this issue for you, and may have identified the issue that you were having when receiving the codes. Could you please try to login again now, and resetting your password? Please let us know if you continue to have issues after this. Thanks for your help.. - Kindly, Jordan AGL Energy July 13, 2017
Thanks for letting us know of this issue! We can help sort this out for you, but need to ask for your details to do so. Could you please send them to us here: aglener.gy/appfeedback? Thank you for your help and patience. - Kindly, Jordan Can't make payments! What is the point of having an app if payment won't go through. Happens every month and end up doing it on website
AGL Energy July 12, 2017
Thank you for sending this feedback through, and apologies for the inconvenience caused. We would love to look into this for you, to see what keeps going wrong. Please send your details through to us so we can get this started asap. You can do this here: aglener.gy/appfeedback. Thanks for your help and patience. - Kindly, Jordan The app is not showing any readings or costs for the last 2 weeks. I uninstalled and installed again. Still the same. Can you please look into this.
AGL Energy July 9, 2017
Hi Rameez, thank you for letting us know of this issue, and apologies for the trouble caused. We would love to look into this for you - could you please send us your details so that we can? You can do this here: aglener.gy/appfeedback. Thank you for your help and patience. - Sincerely, Jordan AGL Energy January 15, 2017
Hi Chandel - Sorry for the difficulties you've experience with the app; our team is working on it and it should be back to normal as soon as is possible. If you can shoot us a PM on Facebook or Twitter, or fill out this form: bit.ly/AGLappFeedback we'll do what we can to help you with your connection. The app is not updating my bills. I receivedy ails to say they have been processed but do not show on the app. Can this be fixed.
AGL Energy June 29, 2017
Hi Liz, thank you for letting us know of this problem, and apologies for the trouble caused. We'd love to look into this for you to get it working as it should be. Could you please send your details through, to do so? You can do this here: aglener.gy/appfeedback. Thank you for your patience as we work to resolve this for you. Kindly, Jordan This app is either inaccurate or useless or both. Yesterday my electricity bill was $175, and today it is $899.00. $725 in one day. What a joke. Doesn't show my gas either. Uninstalled . This big spike in my bill only happened after you people started playing around with my account because my gas wasn't registering.
AGL Energy June 26, 2017
Hi again Mick - I'm very sorry to hear about the disappointment with the app. The information on usage should not fluctuate to such a degree. If you would like to please send your details through to us (aglener.gy/appfeedback), we should be able to work out why your gas is not showing correctly, and the reason behind this fluctuation. Thank you. JB A few weeks ago I had a smart meter installed which was supposed to benifit customers as well AGL but appears to only benifit AGL. The app does not show solar energy production, possibly to avoid competing with AGL's $15 per month Solar Command subscription information service. Also, the information provided is a couple of days out of date. Not very good considering that the smart meter provides AGL with energy usage and solar genetation info every 30 minutes.
AGL Energy June 14, 2017
Hi Noel - by having a smart meter you would be able to monitor your usage through the AGL app, but at the moment this is delayed by a few days - we are working to improve this delay. Although you can't monitor your solar usage through the app (without paying) you can do this through your MAccount access. For help: aglapp@agl.com.au. - Thank you, JB Worked fine until recent update. Have deleted from phone. App on tablet only shows bills and usage up to March 2017. Contact details and FAQ don't show anything. Waste of time.
AGL Energy June 18, 2017
Hi Alan - thank you for sending your feedback. It plays a key part in our continual improvement of our app (evidently, with a lot of work still to be done.) Despite this, you should not be experiencing such a delay with your data, and we would love to fix this for you. To do this, could you send your details through here: aglener.gy/appfeedback. JB Smart meter installed August 2016, still receive estimated readings through the app. Entering gas meter readings through the app is a waste of time as it does not give an estimated cost.
AGL Energy June 20, 2017
Hi again Wayne, thank you for the update! With your smart meter, you will receive an 'estimate' through the app, based on usage reads that we receive. It is still called an 'estimate' since it will not take into account any discount to be applied, etc. However, the usage reads displayed on the app will be accurate. For help: aglapp@agl.com.au Do not install this app!! Just been told by AGL that it doesn't work properly and they are working on fixing it. Absolutely ridiculous. Very pissed off customer!!
AGL Energy June 14, 2017
Hi Octendra - thank you for letting us know! Our app should be functioning correctly for you, and we would love to check it out to make sure. To do so, could you please send through your details here: aglener.gy/appfeedback ? Please accept our sincere apologies for the inconvenience and poor information you received. Thank you for your patience. JB It used to be good, I used it all the time but with the last update it wont update its account info. Its stuck on info from about a month ago and when hitting refresh it just goes round in circles and nothing changes.
AGL Energy June 26, 2017
Hi Nicole - thank you for letting us know of this issue, and sincere apologies for the trouble caused. Your app should be working for you without any hiccups, and we would love to check this out for you to see what's gone wrong. To do so, could you please shoot your details to us here: aglener.gy/appfeedback? Thank you for your help and patience. Hmmm not sure this app is worth the space on my phone. I can't even see up to date meter info on this app just shows usage from last bill... I've got solar analytics which accurately tracks how much electricity I use from the grid so this just looks like a big old waste of space given I can't even access my solar generation thru this app. Thumbs down
AGL Energy June 28, 2017
Hi Bridget, thank you for sending through your feedback. If your solar analytics is through 'Solar Command' you will be able to view this real time info in the app. On top of this, without a digital meter, you will be able to enter your own meter read, to get a projection of your upcoming bill. Send us an email at 'aglapp@agl.com.au' for more info. Can get the current amount that is owed and gone back to an older amount and i cant work it out i am trying to use it but it is not working tells me there is an error
AGL Energy June 13, 2017
Hi Leigh - we're sorry to hear of this trouble you have had! This should not be happening, and we would love to resolve it for you. To do so, could you please send your details to us here: aglener.gy/appfeedback ? Your feedback and patience is greatly appreciated in this regard. - Cheers, Jordan Hasn't updated since the 27th of March, we're now in June and have had two APP updates since then. What's the issue AGL??
AGL Energy June 8, 2017
Hi Anil, thank you for letting us know of this problem that you are having, and apologies for the inconvenience. You should not be experiencing this error, and we would love the opportunity to have a look into it. To do so, could you please send us your info here: aglener.gy/appfeedback ? We value your feedback highly. - Kindly, Jordan The app is good for seeing your bills and usage but the solar command does not show consumption/ solar generation/battery charging in real time.
AGL Energy June 22, 2017
Thank you for you review, Andrew. This Solar Command information should be readily available to you, in real time. However, this is dependent on your network, and the strength of your internet connection. If this is not working for you, we would love to have a closer look. Please send through your details to us here: aglener.gy/appfeedback. - Jord Hasn't worked since March. Same issues as everyone else. Sorry. We are unable to ......
AGL Energy June 18, 2017
Hi Graham - thank you for notifying us of this error. This should not be happening, and we would love to fix it for you. Could you please shoot us your details, to do so? You can do this here: aglener.gy/appfeedback. Your feedback is highly valued, since it plays a key part in our continual improvement of the app. Thank you for you patience. - Jord Pretty good actually but it'd have been better if we could a receive a notification when a bill is ready and a reminder about last pay date.
AGL Energy June 20, 2017
Hi Shahrin - thank you for your feedback! I have passed this along to the correct department, to make sure that they are aware of the potential improvements that could be made. Your feedback plays a vital role in our efforts to better the app we offer our customers. (Hopefully you'll see this change soon!) Thank you for your patience. - Best, Jord AGL Energy June 14, 2017
Hi Tony - thank you for letting us know about this issue. You should not be experiencing issues with your app, and we would love to check this out! Could please send your details to us here: aglener.gy/appfeedback. Your feedback is highly valued as we continually look to improve our app on offer. Thank you for your patience. - Sincerely, Jordan AGL Energy June 8, 2017
That's great news! Let us know if we can help with anything else, Terunesh. Have a super day :) - Jordan App constantly a week behind and days with estimated costs .pretty much useless. a new update as of the 25th may and yep its still as useless as before
AGL Energy May 25, 2017
Hi David, I can only imagine this frustration that you've had. We are continuously looking to improve our app, and your feedback helps us to do this. Thank you for taking the time. We would love to look into this for you if you could please leave your details here: aglener.gy/appfeedback. - Kindly, Jordan The app sucks eggs. Ever since they 'upgraded' it, I cannot do anything as it keeps saying I am not connected to the internet... I am!!!!
AGL Energy May 28, 2017
Hi Darren, thank you for making us aware of this issue. We would love to help you out with this, to see what the trouble is. To do so, could you please follow the prompts on this link: aglener.gy/appfeedback ? Your feedback is very useful in our continual developments - thank you for your patience whilst we iron out these kinks. - Kindly, Jordan Really good in terms of look, feel and functionality. The only negative for me is that PayPal never works with it.
AGL Energy June 18, 2017
Hi again Noel - we have been looking into this issue for you, and would like to ask for further information from you to resolve this. Specifically, some screenshots or error messages you get when trying to pay with PayPal. If you could please send these through to aglapp@agl.com.au it would be greatly appreciated. Thank you. - Jordan Concept is good... AGL execution of the concept sucks. Now that the smart meter is installed (5 months late from promised date of before 01/01/2017) The app has info which is two days old at the least (this doesn't aid in monitoring any consumption, so is not a saving activity). The "Solar Command"... great feature as well, execution is again one of AGL's finest! I do not see why the monitor still shows usage from the grid when there is production from the panels. Grid usage should be "ZERO" when production is exceeding consumption. The app is NOT giving any TRUE data, whenever there needs to be an explanation given which basically invalidates the data provided! Hope this improves quickly before I head this whole debacle off to the Energy Ombudsman (documenting this as part of this process) 07/06/2017
AGL Energy June 7, 2017
Hi Alchemie Y, thank you for your feedback, and apologies for the inconvenience caused. We are always looking to improve our offers available to customers, and your comments play a key part in this. We'd love to check this out, to see if we can resolve it for you. Could you please shoot your details through to us here: aglener.gy/appfeedback Cheers The overview page display has been so compressed that the dates have overwritten the graph and half of the display does not appear. Therefore it is pointless and useless
AGL Energy May 29, 2017
Hi again Lou :) We have been looking into this error that you've had with your app, and wanted to please ask for your help to send a screen shot of the text that is appearing as mentioned? If you could please forward this through, with your account number to aglapp@agl.com.au it would be greatly appreciated. Thank you again. - Jordan Review deleted
What's New
- Bug fixes and minor enhancements
Additional information
Updated
July 13, 2017
Installs
50,000 - 100,000
Current Version
4.2.0
Requires Android
4.4 and up
Permissions
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AGL Energy
