AGL

AGL Energy

About this app

Managing your AGL account is easier than ever with the AGL app. Check your usage, view your history, pay your bills and get help from our dedicated support team – all in one place. Now with all-new features and support for AGL internet and mobile customers.

ENERGY INSIGHTS
* Manage your household energy with up-to-date data for all of your services
* Scroll through current and past billing periods
* Enter your own meter reads for updated bill projections.

HASSLE-FREE BILLING·
* Quickly check your account balance and make payments on the go
* View and download all your energy bills
* Always know when your next bill is due.

BATTERY DASHBOARD
* Track your solar battery activity and AGL Virtual Power Plant events
* Monitor your battery charge levels with weekly and daily views
* Drill down into your battery usage, solar, and grid activity in one simple, interactive chart (Excludes VPP trial customers in Adelaide who had their battery installed before 27 September 2019).

AGL INTERNET & MOBILE
* View your mobile and nbn™ connection and plan information
* Check your account balance, make payments and download bills
* Monitor your mobile data usage
* Get help and support on the spot.

ACCOUNT MANAGEMENT & SUPPORT
* Easily switch between multiple properties
* Update and save your preferred payment methods
* Get connected to an AGL representative and message in real time.

Ratings and reviews

It looks great and is easy to navigate. But doesn't give you notifications of bills due, or released bills. Bills are confusing to read and aren't always accurate. I have to rely on text messages and emails when a bill is overdue, even though all notifications are on. Bill smoothing is confusing, and isn't specified clearly in the app (it just appears as a normal bill). Could definitely be easier

I have just been told that I had been charged for off peak and peak separately because I have a smart metre, though I didn't sign up for it. App also failed to show me the current chrages and plan. Overall agl are the worst service providers they hide all important information.

Worked for first few weeks, now is useless. Stopped showing usage & feed-in data & updated costs so is now pointless . Messaging help conversation disappeared like it never existed & I had to start again, going through the bot then a person.. but if you have to reply to the person with a question, good luck! Terrible app with terrible app support. So, I take my 5 star review back which initially read: Great app. If only Westpac app could manage something like this.

What's new

This update includes minor bug fixes and improvements throughout the app.

If you've got a suggestion for how we can improve please visit Neighbourhood, AGL’s online community here: https://neighbourhood.agl.com.au/t5/AGL-Mobile-App-Feedback-and/idb-p/AGL-App-Pilot-Feedback