DirectGuide AI

Altaif Mobile

About this app

Transform your support into a faster, smarter customer experience. DirectGuide AI empowers support teams and businesses to handle high-volume WhatsApp conversations effortlessly. With intelligent AI co-piloting and unified inbox management, resolve customer questions instantly without increasing your workload. Key Features:
• AI-Powered WhatsApp Support: Understand customer intent and automatically reply to routine queries with high confidence.
• Unified Team Inbox: Consolidate incoming chats in one clean dashboard—assign tickets, add internal notes, and never drop a conversation.
• Centralized AI Knowledge Base: Connect FAQs, product catalogs, and company policies so answers remain accurate and on-brand.
• Seamless Human Handoff: Escalate complex issues to human agents with full conversation context and customer snapshots.
• Actionable Analytics: Track first response times, AI resolution rates, and customer sentiment to continuously improve support.
Designed for E-commerce, SaaS, Healthcare, Education, and growing businesses worldwide. Deliver 24/7 support that scales with your ambition.

What’s new

What's new:
- New video library: browse and manage uploaded videos, organized by category with search
- Fresh look: custom brand colors and login screen images applied throughout the app
- Improved mobile layout for a smoother experience on phones
- Fixed duplicate product cards appearing in chat conversations