iSERV DEMO

ITHENA

About this app

iSERV is a comprehensive service management platform that empowers your entire team—from on-site technicians and operators to managers—with real-time, digital visibility into equipment status and service operations.

Streamline your service processes by allowing operators to log cases directly and collaborate with OEM service teams through an integrated, easy-to-use mobile app and web portal.

For OEM teams, iSERV provides the tools to connect, visualize, and resolve customer issues efficiently, ensuring compliance with defined Service Level Agreements (SLAs).

Key Features:

Ticket Management: Create, track, and manage service cases from start to finish.

Guided Troubleshooting: Step-by-step self-help guides to resolve common issues quickly.

Remote AR/VR Collaboration: Leverage Augmented and Virtual Reality for expert remote assistance, reducing travel time and costs.

Performance Monitoring: Gain real-time insights into equipment performance and health to prevent downtime.