RevBack

FRIDAY HOLDING

About this app

All customer chats are in one window. AI responds and evaluates each conversation.

RevBack collects messages from Telegram, MAX, VKontakte, Avito, 2GIS, website chat, and the mobile app in a single window. Whether you're on your way to a meeting, on-site, or waiting for a call to start, simply take out your phone, respond to the client, and continue your work.

What the app can do:
• All conversations from all channels and projects are in one window: "Open," "Closed," filter by project, and search;
• AI responds to clients directly or prepares a draft response based on conversations and the company knowledge base directly in the input field—you decide what to send;
• AI evaluates each closed conversation based on seven criteria: "Service Quality" shows operators with scores and a queue of requests for review; "Request Topics" shows the most common complaints; operators can see their performance in the "My Work" section;
• Push notifications about new client messages—don't miss a thing, even when the app is closed;
• Waiting timer for each client—see who's been waiting the longest;
• Messenger-like dialogue: reply, quote, edit, photo, video, voice and file messages, delivery and read statuses;
• Comments under posts and in groups—also in the chat, with a "processed" mark and "Only unprocessed" mode;
• Multiple projects and work accounts; Owner, Administrator, Supervisor, and Operator roles; "Do not follow" for individual conversations; dark theme.

Important
This app is for teams already using RevBack. Registration, channel connection, AI setup, and team configuration are available in your revback.ai dashboard. Data is stored on servers in Russia; names, phone numbers, and email addresses are masked before sending to the AI.

What’s new

Первый выпуск RevBack: все чаты клиентов в одном окне, аналитика качества сервиса, уведомления о новых сообщениях.