Zavis

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About this app

Zavis brings your customer conversations to your pocket. Stay connected with customers and your team wherever you are reply to messages, take calls, and keep every conversation moving without being tied to a desk.

Built for support and sales teams, the Zavis app gives agents a fast, focused mobile workspace for the Zavis customer engagement platform.

What you can do:
• Unified inbox — view and reply to customer conversations across your connected channels in one place.
• Live chat & messaging — send text, images, audio, video, and files.
• Voice calls — make and receive calls right from the app.
• Contacts — look up customer details and history before you reply.
• Real-time notifications — know the moment a new message or assignment arrives, so nothing slips through.
• Team collaboration — assign conversations, switch between teams and accounts, and stay organized.
• Powerful search — find conversations, contacts, and messages in seconds.

Whether you're handling support requests, following up on leads, or jumping on a quick call, Zavis helps your team respond faster and deliver a better customer experience — from anywhere.

Note: Zavis requires an account on your organization's Zavis workspace. Please contact your administrator to get started.

What’s new

• Fixed a crash when opening some conversations.
• Canned responses are no longer inserted twice in a message.
• WhatsApp: when the 24-hour reply window has closed, tap Templates on the banner to send an approved template.
• More reliable conversation lists, attachments and email messages.