AskFirst (formerly Ask NHS)

4.59K reviews
Content rating
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About this app

Ask NHS is now AskFirst.

AskFirst provides you with improved access to health and care advice. You can talk through your symptoms in complete confidence with Olivia, a virtual health assistant.

If needed, Olivia will arrange for a call back from a clinician to discuss your symptoms further. You can also search healthcare advice, schedule GP appointments and search opening times/locations of local healthcare services. Our service is available to all NHS patients in England over 16. Parents or guardians can create accounts on behalf of patients under 16 years of age.

Please note for immediate life-threatening emergencies call 999.

When to use AskFirst:
- Abdominal pain
- Back pain
- Cough
- Cold or flu symptoms
- Chest pain
- Dizziness
- Fever
- Headache
- Pregnant and vomiting
- Rash
- Sore throat
- Urinary symptoms
- General medical questions, "Should I go in for this or not?"
Updated on
23 Oct 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Health and fitness and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.43K reviews
Cat Burchie
18 October 2023
Rubbish - can't login as the password reset doesn't send an email - thought perhaps they have archived my login details (as last time I used it - it was a pile of pants) but when I tried to re-create the account I was advised that account was already in use! Absolutely rubbish. Will have to drive down to the surgery in the morning as otherwise it will be a 50 mins wait in their call queue. So much simpler when they would just pick up the phone!
3 people found this review helpful
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Sensely Corporation
19 October 2023
Oh no! We sincerely apologise for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at Thank you.
A Google user
13 February 2019
Useless- just collects and sells your data. The app doesn't actually do anything or add any value that you can't do through a browser. It doesn't show my appointments, doesn't let me contact anyone or request anything, and Olivia (the virtual assistant) is slow, useless, and pretty patronizing. Unfortunately, without a lot of added functionality, this is not the answer to the NHS "digital revolution".
90 people found this review helpful
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Sensely Corporation
28 February 2019
To ensure you have accurate information on how we use data please see our privacy policy,
Ian Roberts
27 June 2023
Useful at booking appointments, but very slow UI that pretends to be like a chat conversation but just ends up being cumbersome as a result. Maybe aimed at people who haven't got used to smart phones, but please give us an option for a modern quick UI. Having to scroll a list of 100's of possible appointments and multiple locations is truly painful.
34 people found this review helpful
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Sensely Corporation
27 June 2023
With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.

What's new

Bug fixes