
Sural Abduljelil
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Every time I get out of the car, I have to start the car again through the Charge Key app. It’s very frustrating because the app keeps losing its connection whenever I close my phone or lock the screen. Then, when I try to scan and reconnect, I often get an error. This happens almost every time, and it makes the app very difficult to use. Please look into this issue and let me know how it can be fixed. Even while I’m sitting in the car, the car sometimes turns off by itself. Occasionally, press
Charge Key
September 9, 2026
Hi Sural, thank you for the feedback. We're sorry you're having connection drops and scan errors, that's not the experience we want. Please email support@standardfleet.com with your device model, Android version, and rental dates so we can look into what's causing the disconnects and unexpected shutoffs.

Collin Jenkins
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I have places to be and it won't unlock. I have a good signal It gives me the loading symbol and then "command failed" every time. it was taking about 5-10 seconds before. edit: it did eventually work after about 10 minutes. it's not the first time I've had a delay like that. I just really wish I had a physical key to make it instant. also I'm being charged more by the app for charging than the Tesla supercharger actually charges. car says $12.16, app charged me $14.59
1 person found this review helpful
Charge Key
September 9, 2026
Hi Collin, we're sorry for the unlocking delay. That's frustrating when you're in a hurry! Please email support@standardfleet.com with your device model, Android version, and rental dates so we can investigate the "command failed" error and the slower authentication. We appreciate your feedback.

福田玲一
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I have to frequently force close it and reopen it. No summon, or millage support. Privacy policy allows selling location data to third parties. Car will turn off when you leave to unlock a gate, you have to manually open the app to start the car again, by that time the gate will start closing... this is with Nearby Device access on so what's the point of requiring the permissions if it does nothing the website doesn't? to make matters worse it constantly runs in the background, burning battery.
8 people found this review helpful