Hupa: Customer Support

Coid Group

About this app

Hoba consolidates all your customer conversations in one place, allowing your team to respond faster and stay organized without missing a single message.

Whether your customers contact you via WhatsApp, email, live chat, Instagram, or Facebook, Hoba gathers it all into a single inbox. Respond in real time, transfer the conversation to the appropriate colleague, and seamlessly manage your entire support process from anywhere.

Key Features:

• Unified Inbox
All channels in one place — WhatsApp, Instagram, Facebook, email, and live chat.

• Instant Notifications
Get alerted instantly for every new message so you never miss a conversation.

• Team Collaboration
Distribute conversations among your team members and use internal notes to coordinate discreetly.

• Status Tracking
Open, pause, or close a conversation and follow up on what needs a response.

• Customer Profile
View customer data and their history of previous conversations while responding.

• Quick Replies
Use pre-written responses to save time on frequently asked questions.

• Fully Arabic Interface
Arabic design supports right-to-left writing, with support for other languages.

Who is this app for?

Hoba is designed for customer service and sales teams in companies using the Hoba platform. An employee account on the platform is required to log in.

Privacy:
Hoba does not display any ads and does not use your data for any tracking or marketing purposes.

What’s new

الإصدار الأول من تطبيق هوبا 🎉

• كل محادثات عملائك من واتساب وإنستغرام وفيسبوك والبريد والدردشة في صندوق واحد
• ردّ على عملائك من أي مكان وفي أي وقت
• إشعارات فورية بكل رسالة جديدة
• وزّع المحادثات على فريقك وتابع حالتها أولاً بأول
• واجهة عربية بالكامل تدعم الكتابة من اليمين لليسار

نسعد بملاحظاتكم لتطوير التطبيق.