M Tickets

Rede Machado

About this app

M Tickets is the network's internal call center and support system. Employees and stores open tickets, track their progress, and communicate with support teams, all from their mobile phones.

• Open tickets in a few steps, with category fields and notifications of similar tickets already opened.
• Attach photos, videos, audio, and files. Images are reduced on the device before sending.
• Chat with the support team, including voice messages.
• Receive notifications of new tickets and messages.
• Track your tickets and those of your branch, according to your profile.
• For the team: queue, assume, respond, internal note, close and reopen tickets, boards, and processes.
• For the team and management: dashboard with the queue, deadlines, chat, and workload of each agent.
• Works with a weak signal: the last few days are stored on the device, and what you send without network access is deleted when the connection returns.

Access is via the account provided by the company. There are no ads.

What’s new

• Painel novo, com a visão do Chat
• Listas com o prazo à vista e agrupadas por dia
• Filtros, seus chamados finalizados e visões salvas
• Selecione vários chamados: mude o status, finalize ou mescle
• Mesclar chamados e reabrir os encerrados
• Enviar e encerrar, e o próximo da fila
• Avalie o atendimento pelo app
• "Digitando…" no chat
• Atalhos no ícone, widget e compartilhar de outros apps
• Bloqueio com a digital e leitor de QR code
• Rascunhos que não se perdem e app mais leve