Thub App

PTC Phone Tech and Comm

About this app

T-Hub simplifies internal approvals and communication by transforming manual requests into fast, transparent digital workflows. Designed for multi-location organizations, T-Hub enables teams to collaborate efficiently with clear roles, structured processes, and real-time visibility.

Key Features

• Effortless Ticket Submission & Tracking
Create tickets quickly and track them in real time. Users can view the full activity history and stay updated on every action and status change.

• Intelligent Location-Based Routing
Users are linked to specific locations or stores, ensuring tickets are automatically routed to the correct team. Users within the same location can view existing tickets to reduce duplicate submissions.

• Role-Based Collaboration

Submitters: Create and monitor tickets, add comments, and upload supporting materials.

Approvers: Approve or reject tickets with clear audit trails. Supports two-level approval workflows for structured decision-making.

Participants: Join tickets for communication without approval rights, improving clarity and efficiency.

• Complete Transparency
All relevant users can see ticket status, actions, and communication threads, ensuring consistent visibility and smoother collaboration.

• Secure File Attachments
Attach supporting materials—photos, PDFs, and documents—to help approvers assess requests accurately.
T-Hub may request access to:

Camera (take photos for ticket attachments)

Photo Library (select existing images)

Files / Documents (upload PDFs or documents)
Permissions are requested only when needed, and files are never accessed or uploaded automatically.