
Louise
Auto top up holds your money hostage whilst the minimum balance just sits there unused in perpetuity. Of course they say it remains yours and you get it back when you close the account, but if you need to park in places that use paystay you can't close the account. How do you close the account anyway? You have to call them. Whole lot of rigmarole to get back money that was always yours! No option to pay as you go or be charged monthly based on your actual spend like other apps.
20 people found this review helpful
Hi Louise, we're sorry to hear about your experience with the automatic top up system. The top up system makes sure your account always has enough funds to cover your parking charges. You can call or email us at customerservice@paystay.com.au to close your account.

Malcolm Gibson
Such a stupid designed app. 1. you press stop then you need to confirm stop. 2 To add new vehicles you get directed to a web site then have to log in, which is ridiculous considering your in a logged in app. 3 to delete vehicles the button presses are over the top and you need to go out to a web site to do it, not in the app. 4 it holds money. can't it just charge when you finalise parking.
6 people found this review helpful
Hi Malcolm, there's a 2-step process to stopping a session to prevent users from accidentally stopping one. For security reasons you need to enter in your login details to update your account. The app allows you to start sessions without logging in. PayStay has an auto top up to ensure your account always has funds to cover your parking charges.

Chris
I use multiple Cars on this app. there is no way to give each one a description, I should be able to, for example save number plate ABC123 = Wife's Toyota. adding a new card for payment does NOT save, tried on multiple phones. I had $4 credit, but because I was below my threshold of $5, it wouldn't allowed me to park with out adding a new card. took 10mins of trying to update, in the end I had to call the help line and they did it manually.
1 person found this review helpful