
Louise
Auto top up holds your money hostage whilst the minimum balance just sits there unused in perpetuity. Of course they say it remains yours and you get it back when you close the account, but if you need to park in places that use paystay you can't close the account. How do you close the account anyway? You have to call them. Whole lot of rigmarole to get back money that was always yours! No option to pay as you go or be charged monthly based on your actual spend like other apps.
13 people found this review helpful
Hi Louise, we're sorry to hear about your experience with the automatic top up system. The top up system makes sure your account always has enough funds to cover your parking charges. You can call or email us at customerservice@paystay.com.au to close your account.

Malcolm Gibson
Such a stupid designed app. 1. you press stop then you need to confirm stop. 2 To add new vehicles you get directed to a web site then have to log in, which is ridiculous considering your in a logged in app. 3 to delete vehicles the button presses are over the top and you need to go out to a web site to do it, not in the app. 4 it holds money. can't it just charge when you finalise parking.
6 people found this review helpful
Hi Malcolm, there's a 2-step process to stopping a session to prevent users from accidentally stopping one. For security reasons you need to enter in your login details to update your account. The app allows you to start sessions without logging in. PayStay has an auto top up to ensure your account always has funds to cover your parking charges.

Radek Valenta
What a scam! I parked in North Sydney, where they don't provide any other payment options besides using this app. I was supposed to pay a little over $5 for parking, but they charged $20 to my card. The only way to get a refund is to delete the account, which I did through the app, assuming that would resolve it. Then they sent me an email requesting a bunch of personal details that they claimed were needed to close the account. I refused so they have stopped responding keeping my money.
4 people found this review helpful
Hi Radek, we're sorry to hear about your experience with cancelling your account. For security reasons we do require users to confirm certain account details to ensure we are speaking to the account holder and to make sure the correct account is being cancelled. Please feel free to contact us if you wish to continue with the cancellation process.