Chatime Australia

Redcat Pty Ltd

About this app

With the Chatime Loyal-Tea App you have the freedom to enjoy your Chatime, your way. Discover your perfect drink creation and order at your convenience for effortless pickup or delivery.

Chatime Loyal-Tea App Member Perks+
• Order Ahead. Hate to wait? Order via the app for a pronto pick up or set your pick up for a later time, so you can swing by when it suits you. Either way, say so long to queuing!
• Get it delivered. Order via App and get your favourite Chatime drink delivered* directly to you.
• Earn & Redeem. Earn 10 points for every $1 spent. Sip and earn your way to free teas with points!
• Half Priced Brew. Enjoy 50% off your first tea when you brew up an account and verify!
• Birthday Love. Enjoy a free tea just for you to celebrate your special day.
• Share the tea love. Refer a friend to earn an extra 100 points.
• Find your T-brewery. Find your nearest Chatime, for directions & opening hours.

*In App delivery is available in selected locations. Refer to App to confirm availability to your location.

Terms & Conditions apply, refer to https://chatime.com.au/loyal-tea-club/ for more information on the Chatime Loyal-Tea program.

Ratings and reviews

I frequently order drinks through this app but drinks are often out of stock when I arrive at the store. The store does not offer a refund, and if i agree to a replacement drink I am unable to obtain a refund of the difference in value. Head office does not help, saying they need "Proof of purchase (receipt, bank statement or screenshot of your banking app) and the photo of the drink. The location will investigate and verify if the request is to be refunded." No resolution after several emails.

Great app, and love collecting points, receiving specials and seeing new products. Three things that would make it better. 1 - make it less clicks to scan the card at POS! Having to open the app, go to account, then click scan card is ludicrously long. 2 - I got given a gift card but nowhere to load it in the app. Had to keep going back into my email to find it. 3. Make it possible to see the $ value of the points so I know I can spend it!

I can not get a verification message. I've emailed the head company 4x, and l haven't received any communication in return. I've checked that details are correct, logged in/ out, deleted, and reinstalled the app. Reset password and still noting. I don't want to permanently delete my profile as I've racked up a lot of points worthy of 10 drinks.

What’s new

We have provided more flexibility to our customers that make delivery orders who have special delivery drop off locations and addresses. Hopefully this gives you more confidence your food will arrive at the right place.

Our menu sometimes took awhile to load. We’ve made some patches to improve our performance when retrieving menu information on first open.

We have squashed a handful of bugs around your login, sign up and verification experiences.

Thank you for your continued support.