Westnet Support

Westnet

About this app

We’ve been looking for a way to give our customers a simple-to-use and snazzy-looking way to control their account from the palm of their hand and the result is our brand-new smartphone app.

With the new Westnet app you can stay up to date with all things Westnet, such as;

· Check your monthly usage for a range of services (broadband, mobile, mobile broadband and more!)
· Call our award-winning support teams with the simple touch of a button
· Check current support wait times
· Scroll through your past 5 invoices
· View and update your contact details.

And that’s just the tip of the iceberg! We’re always looking at ways to improve the app, so keep an eye out for regular updates, each with better ways to stay in control.

Ratings and reviews

2 years since the last update and the app is fundamentally broken. Immediately crashes on opening, when/ if it does work it still crashes shortly after during a screen transition. Also lacks some of the functionality that is present on the desktop portal. For example, on the internet data usage- the ability to view off peak and on peak data usage in a single graph. On the app they are combined so you have no clue if you're close to finishing the allocated on peak data resulting throttled servic

Unable to receive the code sent to my mobile, called customer support at least 5 times and still no resolution. Support for this issue is poor to say in the least.

I use this every month to pay my bill. Now it just starts and closes. For the last 20 times. Was brilliant now dead and floating in the water belly up.

What's new

* Bug fixes
* Support for new account types