NRS

DITRDCA

About this app

The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

With this app you can currently make calls using the following NRS call options:
- NRS Chat – if you want to type and read your conversation
- Voice Relay – if you are hard to understand on the phone
- NRS Captions – if you can speak but can’t hear clearly
- Video Relay – if you use Auslan

COST
The app and any calls you make while using the app are free. However, the app requires an internet connection and uses data. How you are charged for this data will depend on the plan you have with your service provider.

See https://www.communications.gov.au/accesshub/nrs to find out more about the NRS or the NRS app.

What's new

'000 Emergency Call only' button is now available when logged in.
Dialling national 1800, 1300, and 13xx numbers now require you to select the state you are calling .
"Quick responses" are now available in Relay Chat, allowing you to select from your saved responses.
"Helpdesk Chat (Type + Read)" option is now available in the call type, making it easier for members to access Helpdesk services.
Minor text update to the message displayed when a Relay Chat ends.