iiNet Support

iiNet

About this app

The iiNet app gives you simplified, personalised and easy access to your iiNet account.

What can you do on the app?
• Check your monthly usage
• Change your plan
• Top up your Mobile balance
• Organise moving your Broadband service to your new address
• Add an additional Mobile or Broadband service
• View your past invoices
• Update your password, contact details and payment details
For your peace of mind, we’ve added multi factor authentication to ensure your details are kept safe and secure.

Taking care of your iiNet services just got a whole lot easier. Download the iiNet app today

Ratings and reviews

Can't login. "Unexpected server error" message. I'm unable to view my date usage. Even when I log in on a browser, I just get webmail options and every option I click just leads to a feedback loop to a set of settings and not my plan's usage info. And why is my last invoice all the way back in 2020. AFAIK, in still paying a monthly bill

This app is a masterclass in frustration. The 2FA is a nightmare, resetting the keyboard after every number with no option to copy and paste. It constantly logs you out "due to inactivity" even when you've just logged in. Plus, you can't view or switch between accounts, forcing you to use the desktop site just to check a mobile plan.

The app is not very useful. Login times out quickly. 2fa login is poorly implemented as can't even paste in the code copied from the SMS it sends. Only the first number gets copied. No biometric login. Overall a very amateurish app with poor usability.

What’s new

Target API updated to the latest version.