Axxess

Axxess

About this app

* 🔨 Service Management
- Upgrades & Downgrades
- Top-ups
- Remaining Data Breakdown
- Daily/Weekly & Monthly Usages
- Send POD
- Fix My Line
- Radius Online/Offline Status
- Mark Services As Favorite ⭐

* 🔔 Push Notifications
- System Notices
- Client Ticket Updates
- General Notifications

* 📜 Ticket Management
- Ticket Creations
- Send Replies
- Upload Ticket Attachments
- Close Ticket
- Ticket Rating

* 👨‍🦱 Account Management
- Personal Information - View & Update Personal Information & Address.
- Payment Method 💳 - View & Change Current Payment Method.
- Billing - View & Download Statements, Invoices and Pro-Rota.
- Control Panel Password - Change Current Password.
- Notification Settings - View & Update Notification Settings.
- Delivery Address - View & Update Delivery Address.

* ⛔ Network Status
- View Current Notices.
- View Scheduled Notices.

* 📞 Contact Axxess
- Send App Feedback Form (with attachment/screenshot)

Ratings and reviews

unless proved otherwise and I will then resubmit a healthier review but the app is fatally floored as you can't seem to see the most basic information - how much total data you've used for the month. Either I'm silly and haven't found where it's hiding yet or it's a serious and embarrassing own goal by the app development team 🫣🤷

Great app, easy to use and manage your services You can upgrade and downgrade your packages according to your needs or budget You can keep track of all the data you've used for day time, night time, data you've purchased, data that rolled over from previous months Everything is right where you need it when you need it

Frustrating user experience with the live chat interface. The keyboard is overlaid over the text box. The app doesnt adapt to the keyboard pop-up. The textbook is therfore hidden under the keyboard and the user can't see what they are typing or perform proper editing. Probably very inefficient from a business perspective because it means users take longer to type and finish their support issues. Which means longer queues, and frustrated and dissatisfied users. Ticketing text boxes freeze up.

What's new

-Added a password reveal icon to the password input field.
-Introduced TR-069 functionality to Fiber services supporting compatible router types:
-Speed tests.
-Ping tests.
-Traceroute tests.
-Change WiFi details.
-Fixed email address for fibre orders.
-Fixed a few bugs on the tickets page.
-Other bug fixes and enhancements.