Axxess

Axxess

About this app

* 🔨 Service Management
- Upgrades & Downgrades
- Top-ups
- Remaining Data Breakdown
- Daily/Weekly & Monthly Usages
- Send POD
- Fix My Line
- Radius Online/Offline Status
- Mark Services As Favorite ⭐

* 🔔 Push Notifications
- System Notices
- Client Ticket Updates
- General Notifications

* 📜 Ticket Management
- Ticket Creations
- Send Replies
- Upload Ticket Attachments
- Close Ticket
- Ticket Rating

* 👨‍🦱 Account Management
- Personal Information - View & Update Personal Information & Address.
- Payment Method 💳 - View & Change Current Payment Method.
- Billing - View & Download Statements, Invoices and Pro-Rota.
- Control Panel Password - Change Current Password.
- Notification Settings - View & Update Notification Settings.
- Delivery Address - View & Update Delivery Address.

* ⛔ Network Status
- View Current Notices.
- View Scheduled Notices.

* 📞 Contact Axxess
- Send App Feedback Form (with attachment/screenshot)

Ratings and reviews

I've been an Axxess customer for 5 years (and with it, an Axxess app user as well) Trying to view my Fixed Wireless Combo service package information/details from the landing page of my dashboard, the app keeps on failing, saying "Uh Oh! Could not load the content" with an error popup "An unexpected error occurred with fetching the data. Sorry for the inconvenience." Could this perhaps be addressed (if it's a bug), please?

This app is basically useless if you are on a LTE package. You can only see a combined total of your anytime and night time data, they are not separated. Cant see your daily usage, that times out. But at least you can use the Topup... that works. Dont waste your time with this app if you are on a Fixed LTE package. And don't think you can just exit the app. Even that function doesn't work, you need to kill the app to get out. Just use the website instead.

app doesn't work properly. when you try to live chat it just shuts down. when you open a ticket it logs the ticket but when you go back into the app it tells you there are no open tickets and there's no record of it anywhere!!! the entire thing is useless!! not user friendly at all.

What’s new

-Added a password reveal icon to the password input field.
-Introduced TR-069 functionality to Fiber services supporting compatible router types:
-Speed tests.
-Ping tests.
-Traceroute tests.
-Change WiFi details.
-Fixed email address for fibre orders.
-Fixed a few bugs on the tickets page.
-Other bug fixes and enhancements.