3.6
14.6K reviews
1M+
Downloads
Content rating
Everyone
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About this app

BASE in your pocket

350,000 customers already use the My BASE app. Won't you join them?

With the My BASE app you can manage your monthly plan or prepaid card whenever and wherever you like.

- Check your usage and set usage notifications
- View and pay your bills or invoices
- Top up your prepaid card or someone else's
- Compare your tariff plan with another and easily switch to a plan that better suits you, whenever you like
- Manage your options
- Find a BASE Shop near you
- Contact customer service
- Manage your personal data
- And much more…

General conditions:
The My BASE app is only accessible for BASE customers via the BASE network or via Wi-Fi. The app is free to download and use. The price for the data usage depends on your monthly plan or prepaid card.
Updated on
May 10, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity, and App info and performance
Data is encrypted in transit
Data can’t be deleted
3.6
14.6K reviews
Trihumanish Humanish
July 22, 2022
UPDATE: The app fuctions now that I have uninstalled it 3 times and reinstalled it. It works on mobile data only on start up though. Works for one day only. The next day after installation all I get is an error message saying " oops! Something went wrong please try again later." But later it still doesn't work. I have reinstalled it but should not have to reinstall daily.
2 people found this review helpful
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Telenet Group
July 4, 2022
I'm sorry to hear that! You can always try to delete the app, restart your device and reinstall the app again. :) Eva
Aero Tubber
April 6, 2022
This app was always good until 2 months ago. I always need to reinstall this app so that I can use it because I always get an error code when I try to open it and this is not only happening on my phone but also on my partners and my mother's phone. For now I give it an one star until the developers fix this annoying bug. Edit: still same bug. Just unbelievable that they cannot fix this when alot of people have complained about this problem.
24 people found this review helpful
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Telenet Group
April 11, 2022
Hey Aero! What a pity to read that. Can you contact us via social media? We're happy to check this for you. Dania
Wendy
April 19, 2022
I really loved this app but since a month or 3, I can't log in with my 4g (to skip the password); I don't get text messages for 2 step verification (e.g. Patreon); and today, I couldn't change my subscription to a higher rank... For the previous 2 problems, I contacted customer service months ago but never got a reply...
10 people found this review helpful
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Telenet Group
April 29, 2022
Hi Wendy! I'm sorry to hear that. Can you delete the app, restart your device and reinstall the app? Hopefully it works then! Eva

What's new

Enhancements to the user experience and bug fixes