MyTelenet

Telenet

About this app

Check your usage, Wi-Fi and bill easily, from anywhere, with the MyTelenet app.

Convenient, because it's all in one place. That means never having to search again, and always being up to date on the latest news about your monthly plan, services, products and more. That's the MyTelenet app!

Check your usage
- Track how much mobile data and how many texts and minutes you have used so far.
- Find out when your internet usage will be reset to 0%.
- Choose additional control by configuring usage notifications.

Improve your Wi-Fi network
- Check your network and be immediately aware of an internet problem.
- Solve Wi-Fi problems in no time by diagnosing your network.
- Make your Wi-Fi coverage giga-fast everywhere by ordering a Wi-Fi pod.
- Give your guests instant access to your network with Wi-Fi Sharing.
- Measure your internet speed or reboot your modem via the app.

Pay your bill in a jiffy.
- Check your outstanding balance and pay it directly in the app.
- View bills from up to 14 months back.
- Authorize and administer direct debit payments.

Manage your products
- See all your products, clearly presented in detail.
- Take an additional product or disable an option.
- Check and update your customer account, login and other personal details.

Questions? Use the Help function
- Navigate to the answer to your question.
- Chat directly via WhatsApp.
- Ask experts in De Netweters.
- Find the nearest Telenet shop.

Want to have everything all in one place and always be up to date? Then download the free MyTelenet app now!

Tips? All your feedback makes the app better. So feel free to let us know what you think in the app itself!

Ratings and reviews

I can't believe I'm rating an app from a telecom highly. But I can see my bills, usage, and, the best part: planned and unplanned outages. I don't use it much but when I do it's a very few taps to find the information I need.

Paying bills through the app is no longer possible. Previously it simply wouldn't open the payment app, causing me to be late several times with payments and subsequently being charged a late fee for that. Now it only shows bills up to the end of last year and claims I am 180 days late with a payment I've long since completed. I used the app because the website was so slow that it barely ever loaded my account. Now they're both pretty much unusable. This is very unfortunate.

App is pretty much useless at the moment. You cannot unsubscribe from Streamz for example, you get a technical error. You cannot turn off Wi-Free, it simply won't save your preference. You cannot change your address, you get a message saying this isn't possible. And for some reason there's a completely incorrect billing address in my app, which the helpdesk can't change until the next bill is sent. This is just completely unacceptable.

What's new

A new update, an improved app! We fixed bugs and improved several screens. Don't want to miss out? We know how you feel. Update your app now and enjoy the best version.

App of your dreams? A dream scenario for us! Be sure to let us know via the app rating.
Is the app not what you expected, or do you have tips to make it even better? Send us all the details via the feedback form in the app. We'll work on it!