5.88K reviews
Content rating
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About this app

Check your usage, Wi-Fi and bill easily, from anywhere, with the MyTelenet app.

Convenient, because it's all in one place. That means never having to search again, and always being up to date on the latest news about your monthly plan, services, products and more. That's the MyTelenet app!

Check your usage
- Track how much mobile data and how many texts and minutes you have used so far.
- Find out when your internet usage will be reset to 0%.
- Choose additional control by configuring usage notifications.

Improve your Wi-Fi network
- Check your network and be immediately aware of an internet problem.
- Solve Wi-Fi problems in no time by diagnosing your network.
- Make your Wi-Fi coverage giga-fast everywhere by ordering a Wi-Fi pod.
- Give your guests instant access to your network with Wi-Fi Sharing.
- Measure your internet speed or reboot your modem via the app.

Pay your bill in a jiffy.
- Check your outstanding balance and pay it directly in the app.
- View bills from up to 14 months back.
- Authorize and administer direct debit payments.

Manage your products
- See all your products, clearly presented in detail.
- Take an additional product or disable an option.
- Check and update your customer account, login and other personal details.

Questions? Use the Help function
- Navigate to the answer to your question.
- Chat directly via WhatsApp.
- Ask experts in De Netweters.
- Find the nearest Telenet shop.

Want to have everything all in one place and always be up to date? Then download the free MyTelenet app now!

Tips? All your feedback makes the app better. So feel free to let us know what you think in the app itself!
Updated on
Jun 11, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

5.52K reviews
Ewan Higgs
April 8, 2024
I can't believe I'm rating an app from a telecom highly. But I can see my bills, usage, and, the best part: planned and unplanned outages. I don't use it much but when I do it's a very few taps to find the information I need.
Did you find this helpful?
April 8, 2024
Hi Erwan, thanks for the lovely review. 🙂 Lieselotte
Thomas Meert
June 6, 2024
Months after a very painful installation of my telenet services, I still can't see any information on my products or network configuration...
Did you find this helpful?
June 6, 2024
Hi Thomas, that's strange. Please send us your details via Messenger: : Christof
May 25, 2024
Can't login. "Install a browser to continue". I have a browser. I don't understand this error. I use Opera
Did you find this helpful?
May 27, 2024
Hi Emi, that's odd! Don't hesitate to send us a message via Messenger: We are happy to look into this. Anissa

What's new

Hurray, your personal Check & Smile is now ready in your MyTelenet app. With Check & Smile we check everything for you. Whether the connection throughout your home is top-notch. Whether your product still suits you. Whether you surf safely, up to surprising customer benefits. Make sure you have the latest version of the app.

Totally wild about the app? Leave your app rating here. Somewhat less enthusiastic? Send us your feedback via the form in the app. This will help us improve the app!