Contact Center

Fortics

About this app

Serve your customers quickly and efficiently, from anywhere.

The Contact Center integrates all your service channels into a single platform, allowing you to manage conversations and access the complete customer history directly from your mobile phone.

📲 Real-time service: Receive instant notifications and respond to new contacts as soon as they arrive, increasing agility and customer satisfaction.

⚙️ Complete service management
Distribution and transfer of conversations between agents
Use of pre-written messages (templates) for quick responses
Organization of contacts and complete interaction history
Monitoring of ongoing service requests

🚀 More productivity for your team
Have total control of your operation with a simple, intuitive and easy-to-use interface.

💡 Ideal for support, sales and customer relationship teams
Centralize your service, optimize processes and improve the customer experience.

Intelligent relationship that solves problems!

What’s new

Esta atualização traz correções importantes de estabilidade e usabilidade.