Contact Center

Fortics

About this app

Serve your customers quickly and efficiently, from anywhere.

The Contact Center integrates all your service channels into a single platform, allowing you to manage conversations and access the complete customer history directly from your mobile phone.

📲 Real-time service: Receive instant notifications and respond to new contacts as soon as they arrive, increasing agility and customer satisfaction.

⚙️ Complete service management
Distribution and transfer of conversations between agents
Use of pre-written messages (templates) for quick responses
Organization of contacts and complete interaction history
Monitoring of ongoing service requests

🚀 More productivity for your team
Have total control of your operation with a simple, intuitive and easy-to-use interface.

💡 Ideal for support, sales and customer relationship teams
Centralize your service, optimize processes and improve the customer experience.

Intelligent relationship that solves problems!

What’s new

Agora a fila de espera prioriza automaticamente quem aguarda há mais tempo, e você já pode tirar fotos direto pelo aplicativo móvel; também corrigimos o envio do símbolo "#" nas mensagens, o contador de pausa ao voltar do background